Customer Service Representative
The LEGO Group is a global leader in play and creativity, and they are seeking a Customer Service Representative to join their seasonal team. In this role, you will engage with LEGO fans worldwide, addressing inquiries and providing exceptional support during peak seasons. Responsibilities Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries) Build strong and lasting relationships with consumers in a fun and engaging manner Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service Skills Experience in giving premium customer service and/or inbound sales - preferably in a retail environment Confidence to make your own judgements about what is right for your consumer Attention to detail and ability to multi-task and to prioritize Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely Being happy to work in a dynamic, fast paced, one team environment Benefits Family Care Leave – We offer enhanced paid leave options for those important times. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Company Overview The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning. It was founded in 1932, and is headquartered in Billund, Syddanmark, DNK, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship the LEGO Group has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.