Customer Service Representative

Perfect Aire is a leading supplier of personal comfort equipment, and they are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support order entry and customer interactions. The role focuses on executing order processing and customer support tasks to ensure a seamless and efficient customer experience. Responsibilities Accurately enter and process customer orders in ERP systems Review orders for accuracy including pricing, quantities, and shipping details Manage order changes, cancellations, and updates Track and communicate order status, delays, and backorders Answer inbound calls and respond to customer inquiries professionally Provide product information, availability, and pricing Resolve customer issues, discrepancies, and complaints promptly Follow up with customers regarding open orders or issues Coordinate with sales, warehouse, and logistics teams to ensure order fulfillment Communicate with internal teams to resolve order or shipment issues Assist with returns, credits, and warranty-related inquiries Maintain accurate customer records and documentation Assist with general administrative and customer service tasks Support reporting and tracking related to customer orders Skills 1–3 years of customer service, order entry, or administrative experience Strong data entry skills with high attention to detail Excellent communication skills — clear, professional, and customer-focused Ability to multitask and manage competing priorities Proficiency in Microsoft Office and ERP systems Strong problem-solving skills and a proactive mindset Experience in HVAC, manufacturing, or distribution environments Experience with ERP or order management systems Ability to handle high call volumes in a fast-paced environment Benefits 401(k) PTO & Paid Holidays Company Overview Welcome to Perfect Aire, your trusted partner in home comfort solutions. It was founded in 2009, and is headquartered in Dallas, Texas, USA, with a workforce of 11-50 employees. Its website is