Customer Service Representative
Overview
Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.
This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.
Responsibilities
What You Will Do:
As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.
Your day to day will include:
Billing questions and payment support
Starting or stopping utility services
Account updates and service requests
Troubleshooting customer concerns
Providing clear, professional, and empathetic support
Navigating multiple systems and tools to find solutions quickly
Qualifications
What You Will Bring:
We are looking for dependable, positive people who are ready to learn and succeed.
Successful candidates have:
Strong communication and customer service skills
Ability to stay calm and professional during challenging conversations
Comfort navigating multiple computer systems and applications
Critical thinking and problem-solving skills
Basic math skills for billing, balances, and payment related questions
Experience using basic Excel functions, including search tools and filters
Strong attention to detail
Ability to multitask and stay organized in a fast-paced environment
A team-oriented mindset and strong work ethic
Eligible States
This role is currently limited to candidates residing in:
Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
18+ years of age with a High School diploma or equivalent
Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Must remain on camera during working hours
Why Join ibex?
Supportive leadership and collaborative teams
Coaching, recognition programs, and real career growth opportunities
Positive, performance driven culture
Work from home
Paid training
401k, Health, dental, and vision benefits
PTO, referral bonuses and employee discounts
Free cell phone for all employees!
Childcare assistance programs
Ready to Get Started? Apply today and start building your future with ibex!
Apply To This Job
Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.
This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.
Responsibilities
What You Will Do:
As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.
Your day to day will include:
Billing questions and payment support
Starting or stopping utility services
Account updates and service requests
Troubleshooting customer concerns
Providing clear, professional, and empathetic support
Navigating multiple systems and tools to find solutions quickly
Qualifications
What You Will Bring:
We are looking for dependable, positive people who are ready to learn and succeed.
Successful candidates have:
Strong communication and customer service skills
Ability to stay calm and professional during challenging conversations
Comfort navigating multiple computer systems and applications
Critical thinking and problem-solving skills
Basic math skills for billing, balances, and payment related questions
Experience using basic Excel functions, including search tools and filters
Strong attention to detail
Ability to multitask and stay organized in a fast-paced environment
A team-oriented mindset and strong work ethic
Eligible States
This role is currently limited to candidates residing in:
Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
18+ years of age with a High School diploma or equivalent
Private, distraction free workspace (not a shared/common area of the home)
Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
Must remain on camera during working hours
Why Join ibex?
Supportive leadership and collaborative teams
Coaching, recognition programs, and real career growth opportunities
Positive, performance driven culture
Work from home
Paid training
401k, Health, dental, and vision benefits
PTO, referral bonuses and employee discounts
Free cell phone for all employees!
Childcare assistance programs
Ready to Get Started? Apply today and start building your future with ibex!
Apply To This Job