Customer Service Representative
Job Overview
We are seeking a motivated and customer-focused Customer Service Representative to handle enquiries, resolve issues, and build positive relationships with our clients. This fully remote role is perfect for someone who is empathetic, professional, and committed to delivering excellent service at every touchpoint.
Key Responsibilities
Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner
Resolve customer complaints and issues efficiently, ensuring a positive outcome
Accurately capture and update customer information and interactions in the CRM system
Follow up with customers to confirm resolution and ensure satisfaction
Develop and maintain a thorough knowledge of products and services to provide accurate information
Meet individual service targets including response times and customer satisfaction scores
Escalate complex or unresolved issues to the appropriate team or supervisor
Qualifications and Experience
1+ year of experience in a customer service or client-facing role
Excellent verbal and written communication skills
Empathetic, patient, and solution-oriented approach to customer interactions
Proficiency with CRM or helpdesk platforms (Zendesk, Freshdesk, HubSpot, or similar)
Ability to manage a high volume of interactions while maintaining quality
Reliable home office setup with stable internet connection
Self-motivated and able to work independently in a remote environment
Matric certificate required; relevant customer service qualification is advantageous
Salary: R25,000/month | 100% Remote
Apply To This Job
We are seeking a motivated and customer-focused Customer Service Representative to handle enquiries, resolve issues, and build positive relationships with our clients. This fully remote role is perfect for someone who is empathetic, professional, and committed to delivering excellent service at every touchpoint.
Key Responsibilities
Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner
Resolve customer complaints and issues efficiently, ensuring a positive outcome
Accurately capture and update customer information and interactions in the CRM system
Follow up with customers to confirm resolution and ensure satisfaction
Develop and maintain a thorough knowledge of products and services to provide accurate information
Meet individual service targets including response times and customer satisfaction scores
Escalate complex or unresolved issues to the appropriate team or supervisor
Qualifications and Experience
1+ year of experience in a customer service or client-facing role
Excellent verbal and written communication skills
Empathetic, patient, and solution-oriented approach to customer interactions
Proficiency with CRM or helpdesk platforms (Zendesk, Freshdesk, HubSpot, or similar)
Ability to manage a high volume of interactions while maintaining quality
Reliable home office setup with stable internet connection
Self-motivated and able to work independently in a remote environment
Matric certificate required; relevant customer service qualification is advantageous
Salary: R25,000/month | 100% Remote
Apply To This Job