Customer Service Representative

Earthscape Play is an award-winning design-build firm that creates innovative custom playground sculptures and structures. They are seeking a Customer Service Representative to conduct technical evaluations, maintain organized records, and serve as the primary contact for internal teams and external partners. Responsibilities Your role involves conducting detailed technical evaluations in collaboration with teammates to validate the accuracy of claims and documenting every failure to drive long-term quality improvements for the company You are responsible for maintaining highly organized and accurate records, ensuring that every claim is traceable, legible, and easily retrievable for future audits or analysis You will serve as the primary point of contact for internal teams and external partners, delivering timely and professional updates regarding resolution status and project timelines You will perform data entry to help set-up new customers in our system for invoicing and to initiate the start of projects It will be your job to balance the need for high-quality repairs with responsible resource management, actively identifying opportunities to control costs and minimize overall financial risk Skills Background in design-build, custom manufacturing, or landscape design Comfortable navigating complex, non-traditional specifications Ability to apply creative problem-solving to ensure successful project delivery Conducting detailed technical evaluations in collaboration with teammates Maintaining highly organized and accurate records Serving as the primary point of contact for internal teams and external partners Delivering timely and professional updates regarding resolution status and project timelines Performing data entry to help set-up new customers in the system for invoicing Balancing the need for high-quality repairs with responsible resource management Identifying opportunities to control costs and minimize overall financial risk Possessing a natural curiosity to uncover the reason behind product failures Bringing a precise, technical mindset to evaluate materials Communicating with complete transparency Demonstrating a strong commitment to procedural integrity Taking a proactive approach to work Identifying failure patterns early and escalating them Benefits Profit sharing and performance bonuses Employee share ownership opportunities (ESOP) after 1 year of service Six-week sabbatical after 14,000 hours worked Tuition reimbursement Extended health and dental benefits Flex time with options to work remotely to support work-life balance Company events Casual dress code Company Overview Established in 2005 as a residential landscape design-build firm; in 2011, the company expanded its scope of services to design and build custom playgrounds. It was founded in 2005, and is headquartered in WALLENSTEIN, ONTARIO, CA, with a workforce of 51-200 employees. Its website is