Customer Service Representative
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Role Description
This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
Handle sensitive information in a confidential manner
Reading and understanding of explanation of benefits or correspondence
Accurately document all accounts ensuring guidelines and regulations are followed
Communicate via telephone with a physician, insurance company and patients
Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Qualifications
High School Diploma or equivalent required
Minimum one year work experience required
Previous call center and customer service experience strongly preferred
Previous medical experience strongly preferred
Strong phone and verbal communication skills along with active listening skills preferred
Ability to meet deadlines and exercise critical thinking skills preferred
Requirements
Dedicated area to perform duties without interference; will be structured environment with designated lunch and break scheduled
Ability to manage time and tasks independently while maintaining productivity
Internet download speed of at least 50 megabytes per second
No satellite internet
Ability to connect equipment to router/modem with Ethernet cord
Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port
Benefits
Work from home opportunity!
Generous paid time off!
Medical, Vision and Dental Insurance Options!
Flexible Spending Accounts!
401k and Employee Stock Purchase plans!
No Charge Lab Testing!
Fitness Reimbursement Program!
And many more incentives!
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