Customer Service Representative

Life Protect 24/7 is searching for self-motivated, high-performing individuals to provide a world class customer experience. The role involves handling inbound calls from customers regarding service updates, cancellations, and inquiries while ensuring customer satisfaction and retention. Responsibilities Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer Handling customer questions, inquiries, and complaints in a professional manner Identifying and reporting escalated issues and complaints to management Processing cancellations and returns Offering savings opportunities and switching the form of payment when applicable Skills Must be at least 18 years of age High school diploma or equivalent Able to work on-site in Norfolk, VA Strong computer and interpersonal communication skills 1-2 years of customer service and retention in a contact center, service industry, or retail sales 1-3 sales experience A customer-focused approach with adaptability to new situations Ability to multitask, prioritize, and manage time Bilingual is a plus but not required Benefits Weekly Pay Paid Training Paid OT on Saturdays Paid Time Off Medical, Dental, Vision, AD&D, and Life Insurance HSA Options 401k with Company Match Employee Development Program Employee Product Discount Beautiful Call Center Work Space Convenient access to walking trails and Norfolk Premium Outlets Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance Company Overview Life Protect 24/7 manufacture and provides medical monitoring systems to families for emergency support. It was founded in 2012, and is headquartered in Norfolk, Virginia, USA, with a workforce of 501-1000 employees. Its website is