Customer Service Rep (Work From Home)
About the Opportunity
We are a 100% union-label supplemental benefits organization, serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide long-term protection and peace of mind.
What You’ll Be Doing
Handle inbound and outbound communication with members
Schedule and confirm virtual appointments
Present benefit options to union members who have requested information
Assist with completing basic forms and required documentation
Maintain accurate records and follow quality-control standards
Use basic computer systems to manage client information
Participate in ongoing training and leadership development
Qualifications
Strong verbal communication skills
Positive attitude with a professional, energetic approach
Customer service or sales experience is an asset, but not required
Ability to build relationships and communicate clearly
Comfortable working with individuals and groups
Team-oriented and coachable
Able to interact professionally with management, team members, and clients
Legally authorized to work in the U.S. or Canada
What We Offer
Full benefits package
100% remote work environment
Flexible schedule with work-from-home options
Weekly pay
Performance-based monthly bonuses
Leadership and advancement opportunities
Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other convention locations
We are a 100% union-label supplemental benefits organization, serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide long-term protection and peace of mind.
What You’ll Be Doing
Handle inbound and outbound communication with members
Schedule and confirm virtual appointments
Present benefit options to union members who have requested information
Assist with completing basic forms and required documentation
Maintain accurate records and follow quality-control standards
Use basic computer systems to manage client information
Participate in ongoing training and leadership development
Qualifications
Strong verbal communication skills
Positive attitude with a professional, energetic approach
Customer service or sales experience is an asset, but not required
Ability to build relationships and communicate clearly
Comfortable working with individuals and groups
Team-oriented and coachable
Able to interact professionally with management, team members, and clients
Legally authorized to work in the U.S. or Canada
What We Offer
Full benefits package
100% remote work environment
Flexible schedule with work-from-home options
Weekly pay
Performance-based monthly bonuses
Leadership and advancement opportunities
Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other convention locations