Customer Service Rep (Remote)
Primary Purpose:
Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. To be an advocate for our customers with the goal of providing the highest service level possible.
Responsibilities:
Process orders received via Fax, EDI, email & by phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guide & pricing in the software system
Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
Work with the Accounting Department to resolve credit issues & to release orders
Process PO change requests, returns & samples
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
Organize work to meet deadlines
Assist the Sales Department in growing customer business
Apply To This Job
Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. To be an advocate for our customers with the goal of providing the highest service level possible.
Responsibilities:
Process orders received via Fax, EDI, email & by phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guide & pricing in the software system
Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
Work with the Accounting Department to resolve credit issues & to release orders
Process PO change requests, returns & samples
Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
Organize work to meet deadlines
Assist the Sales Department in growing customer business
Apply To This Job