Customer Service Rep.-Licensed

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products. They are seeking Licensed Customer Service Representatives to provide exceptional customer service and support to existing customers, addressing their needs and concerns. Responsibilities Delight our customers with superior customer service Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority Cancel and Non-renew policies according to procedures Complete necessary documentation quickly and efficiently Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies Expected to be on phones 100% of the time Conduct risk analysis and evaluate underwriting quality of applicants Evaluate details to appropriately match premium to underwriting exposure Meet all production goals Complete new business applications for existing customers as needed Performs other duties as assigned Skills High school diploma or equivalent Active P&C or Personal Lines insurance license in your state of residence Prior experience working in a customer facing insurance service role Demonstrated success in a team environment Proficiency to multi-task, follow-through and follow-up Excellent communication skills, written and verbal Positive customer and quality focus Possess an upbeat and positive attitude Organized and detail oriented Proactive in problem solving Ability to perform critical thinking and reasoning Advanced computer skills Reliable high-speed internet Associate or bachelor's degree Prior underwriting experience Prior experience working on a hybrid/remote team Prior insurance sales experience Benefits Health insurance (medical, dental, vision) Flexible spending & health savings accounts Life insurance Retirement plan Paid time off Overtime availability Employee referral program Tuition reimbursement Generous 401K match Paid Vacation Medical Benefits Educational Incentives Family Friendly Benefits Investment Incentives Company Overview Philadelphia Insurance Companies is a marketer and underwriter of commercial property, casualty, and liability insurance. It was founded in 1980, and is headquartered in Bala Cynwyd, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is