Customer Service Rep.-Licensed

Philadelphia Insurance Companies, a member of the Tokio Marine Group, specializes in commercial property/casualty and professional liability insurance products. They are seeking Licensed Customer Service Representatives to provide exceptional service to existing customers, address inquiries, and maintain underwriting integrity in a fast-paced environment.ResponsibilitiesDelight our customers with superior customer serviceService existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authorityCancel and Non-renew policies according to proceduresComplete necessary documentation quickly and efficientlyFollow and adhere to underwriting compliance and service standards while performing changes to in-force policiesExpected to be on phones 100% of the timeConduct risk analysis and evaluate underwriting quality of applicantsEvaluate application factors/details to appropriately match premium to underwriting risk exposureMeet all production goalsComplete new business applications for existing customers as neededPerforms other duties as assignedSkillsHigh school diploma or equivalentActive P&C or Personal Lines insurance license in your state of residencePrior experience working in a customer facing insurance service roleDemonstrated success in a team environmentProficiency to multi-task, follow-through and follow-upExcellent communication skills, written and verbalPositive customer and quality focusPossess an upbeat and positive attitudeOrganized and detail orientedProactive in problem solvingAbility to perform critical thinking and reasoningAdvanced computer skillsReliable high-speed internetAssociate or bachelor's degreePrior underwriting experiencePrior experience working on a hybrid/remote teamPrior insurance sales experienceBenefitsHealth insurance (medical, dental, vision)Flexible spending & health savings accountsLife insuranceRetirement planPaid time offOvertime availabilityEmployee referral programTuition reimbursementGenerous 401K matchPaid VacationMedical BenefitsEducational IncentivesFamily Friendly BenefitsInvestment IncentivesCompany OverviewPhiladelphia Insurance Companies is a marketer and underwriter of commercial property, casualty, and liability insurance. It was founded in 1980, and is headquartered in Bala Cynwyd, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.phly.com.



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