Customer Service Rep I, Part-Time
Job Description: • Successfully complete a 6+ week training program. • Answer inbound calls from providers and members. • Provide resolution for questions about benefits, claims and eligibility. • Document notes of each call to ensure all information is saved. • Ensure adherence of Customer Service metrics: • Average monthly After Call Work (AUX) time • Average monthly hold time • Average monthly staff time • Average monthly talk time • Average monthly quality • Handle call backs and escalations as necessary. Requirements: • 0-1 years related work experience. • Inbound call center experience in the health insurance industry. • High school diploma or GED. • Professional phone voice and etiquette. • Demonstrated proficiency in Microsoft Word, Excel and Outlook • Excellent verbal and written communication skills are required. Benefits: • Medical, dental, vision, life and global travel health insurance • Life insurance, Short- and long-term disability programs • Leave programs to support personal circumstances. • 401(k) includes employer contribution match • Paid time off, volunteer time off, and 11 holidays • Additional voluntary benefits options avaliable • Comprehensive wellness program Apply tot his job