Customer Service Rep I

Chart Industries is a global engineering business focused on providing industrial products to improve processes across multiple sectors. They are seeking a Customer Service Representative in Buffalo, NY, responsible for processing customer orders, managing RFQs, and enhancing customer support through effective communication and relationship-building. Responsibilities Receive, review, and assign incoming RFQs submitted through the online portal, ensuring all required technical and commercial details are captured, clarified when needed, and routed for timely and accurate quotation development Manage and process customer orders received through the shared email inbox, verifying order accuracy, identifying customer accounts and payment terms, and assigning project managers to ensure a smooth handoff to the operations team Provide guidance and training to customers and sales representatives on proper request‑for‑quote (RFQ) submission procedures, proactively following up to improve accuracy, efficiency, and turnaround time Strengthen customer support effectiveness by developing deep expertise in products, services, and internal systems, enabling consultative, solution‑based interactions rather than transactional responses Collect install‑base information associated with each RFQ by confirming details with the customer and entering the data into the CRM system, supporting organizational goals tied to install‑base tracking Manage a RFQ assignment matrix, ensuring accurate routing of each request to the correct proposal analyst or engineer by evaluating product type, technical requirements, and project scope Build and sustain strong working relationships with Regional Sales Managers, external Sales Representatives, internal leadership, and customers to enhance communication, streamline processes, and continuously elevate the customer experience Skills 1-2 years of experience in customer service, inside sales, order management, technical support, or a related role Strong communication skills with the ability to interact professionally with customers, sales representatives, and cross‑functional teams High attention to detail with the ability to verify order accuracy, review RFQ submissions, and maintain clean and consistent data across systems Proficiency with CRM platforms (Salesforce, Microsoft Dynamics, or similar) and comfort working in structured digital workflows and shared inbox environments Ability to interpret basic technical information related to product types, applications, or scopes of work (no engineering background required, just comfort with industry terminology) Strong organizational and multitasking abilities, capable of managing multiple RFQs, orders, and follow‑ups in a fast‑paced environment Proficiency with Microsoft Office, particularly Outlook, Excel, and Teams Ability to work independently and collaboratively, maintaining professionalism and responsiveness with internal and external stakeholders Benefits Medical, dental and vision insurance Employer contributions to an HSA account Health Care and Dependent Care Flexible Spending Accounts (FSA) Company-paid short-term and long-term disability coverage Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage Up to two weeks of paid family leave 401k retirement savings plan including a company match Company Overview Chart Industries, Inc. It was founded in 1992, and is headquartered in Ball Ground, Georgia, USA, with a workforce of 10001+ employees. Its website is