Customer Service Rep -
Sentara Vascular Specialist is currently seeking a full-time Remote Customer Service Representative.
Position Status: Full-time, Day Shift
Must be able to report to either MJH or RMH within an hour due to any power/connectivity issues. On-site training may be required at a Charlottesville office.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
• High school diploma or equivalent Required
Experience
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred
Apply tot his job
Apply To this Job
Position Status: Full-time, Day Shift
Must be able to report to either MJH or RMH within an hour due to any power/connectivity issues. On-site training may be required at a Charlottesville office.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
• High school diploma or equivalent Required
Experience
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Experience in a high-volume call center preferred
Apply tot his job
Apply To this Job