Customer Service Rep
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS:
Ā Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Ā Assesses customer need for additional products/services
Ā Assesses customer compliance with physician orders
Ā Answers questions and provides customer education regarding products/services
Ā Documents calls in computerized record keeping system
Ā Enters customer orders in computerized system
Ā Verifies and updates demographic information such as address and telephone number in computerized records
Ā Read and analyze documents such as patient orders
Ā Comprehend pharmacy prescription terminology
Ā Effectively communicate with coworkers and patients alike
Ā help with the training of employees
Ā calculate figures and amounts in reference to frequency and doses dispensed
Ā apply common sense understanding to carry out oral and written instructions
Education & Experience:
Ā High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
Ā Computer entry Required
Ā Must meet any licensing requirements necessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
Apply Now
JOB FUNCTIONS:
Ā Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Ā Assesses customer need for additional products/services
Ā Assesses customer compliance with physician orders
Ā Answers questions and provides customer education regarding products/services
Ā Documents calls in computerized record keeping system
Ā Enters customer orders in computerized system
Ā Verifies and updates demographic information such as address and telephone number in computerized records
Ā Read and analyze documents such as patient orders
Ā Comprehend pharmacy prescription terminology
Ā Effectively communicate with coworkers and patients alike
Ā help with the training of employees
Ā calculate figures and amounts in reference to frequency and doses dispensed
Ā apply common sense understanding to carry out oral and written instructions
Education & Experience:
Ā High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
Ā Computer entry Required
Ā Must meet any licensing requirements necessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
Apply Now