Customer Service Rep 3
Title: Customer Service Rep 3 Location: Remote Duration: 12 months Job Description: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Education/Experience: High School Diploma or equivalent. 5 to 7 years customer service related experience required. Skills and Competencies: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Major Job Duties and Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Additional Information: Overtime hours- backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30am-10:00pm CST.
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