Customer Service Rep

Wintrust Financial Corporation is one of the largest premium finance companies in the country, providing a variety of services and technology for agencies. The Customer Service Representative will be responsible for answering calls and web chats, assisting customers, and resolving issues related to transactions and accounts. Responsibilities Answering incoming calls/web chats and assisting customers by providing information or resolving issues Researching and analyzing transactions and other account issues Entering or modifying Check-By-Phone payments Skills 1+ years customer service experience Ability to work 10:00am to 7:00pm shift High school diploma or equivalent Basic computer skills, PC, Microsoft Word/Excel & Internet Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds Prior call center or finance experience Some college preferred Benefits Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance Company Overview Wintrust Financial Corporation delivers sophisticated financial capabilities with a community bank personality across its businesses in banking, specialty finance, and wealth management. It was founded in 1995, and is headquartered in Rosamond, Illinois, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Wintrust Financial Corporation has a track record of offering H1B sponsorships, with 5 in 2026, 26 in 2025, 15 in 2024, 19 in 2023, 27 in 2022, 10 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.