Customer Service Rep 1 (Bilingual Spanish) - Remote US
About the position
Public Partnerships LLC is seeking motivated candidates to join our team in a role that supports individuals with disabilities, chronic illnesses, and aging adults, enabling them to remain in their homes and communities while self-directing their long-term home care. As the nation's largest and most experienced Financial Management Service provider, we assist eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budgets. Our organization is appointed by states and managed healthcare organizations to enhance the quality of care for residents and members requiring long-term support, ensuring the efficient use of taxpayer-funded services. Our culture is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We are looking for candidates who thrive in a fast-paced, entrepreneurial environment and are passionate about making a difference in the lives of the consumers we serve. The position requires flexible scheduling, with hours spanning Monday to Friday from 8:00 am to 8:00 pm EST and Saturday from 9:00 am to 1:00 pm EST. This flexibility is essential to meet the needs of our clients and ensure effective service delivery. In this role, you will be responsible for responding to inbound and outbound call inquiries, initiating follow-up calls, and providing professional, friendly, and timely responses to all inquiries. You will perform support ticket transaction resolution tasks, maintain excellent documentation of all communications, and ensure compliance with audit and internal control requirements. Additionally, you will learn the program rules of assigned projects to effectively address customer service inquiries and develop a strong understanding of the operating platforms necessary for fulfilling your job responsibilities.
Responsibilities
• Responds to inbound/outbound call inquiries.
,
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
,
• Responds to all inquiries in a professional, friendly, and timely manner, understanding the needs of persons with disabilities.
,
• Performs support ticket transaction resolution tasks and administrative functions.
,
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.
,
• Maintains adequate records/documentation for audit and internal control purposes.
,
• Routes mail, email, and other administrative support duties as assigned.
,
• Learns program rules of assigned projects to ensure ability to respond to customer service inquiries.
,
• Develops excellent working knowledge of operating platforms required to fulfill job responsibilities.
Requirements
• High school degree or equivalent required.
,
• 6-month call center experience preferred; or 1-year customer service experience.
,
• Bilingual (Spanish) is required.
,
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
,
• Excellent verbal, written communication, and troubleshooting skills.
,
• Demonstrated understanding and ability to work with persons with disabilities.
,
• Ability to compose reports, business correspondence, and procedure manuals.
,
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
,
• Knowledge of Microsoft Windows, Excel, and Word preferred.
Nice-to-haves
Benefits
• 401k Retirement Plan
,
• Medical, Dental and Vision insurance on first day of employment
,
• Generous Paid Time Off
,
• Employee Assistance Program
,
• Performance-based incentive opportunities
Apply Now
Public Partnerships LLC is seeking motivated candidates to join our team in a role that supports individuals with disabilities, chronic illnesses, and aging adults, enabling them to remain in their homes and communities while self-directing their long-term home care. As the nation's largest and most experienced Financial Management Service provider, we assist eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budgets. Our organization is appointed by states and managed healthcare organizations to enhance the quality of care for residents and members requiring long-term support, ensuring the efficient use of taxpayer-funded services. Our culture is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We are looking for candidates who thrive in a fast-paced, entrepreneurial environment and are passionate about making a difference in the lives of the consumers we serve. The position requires flexible scheduling, with hours spanning Monday to Friday from 8:00 am to 8:00 pm EST and Saturday from 9:00 am to 1:00 pm EST. This flexibility is essential to meet the needs of our clients and ensure effective service delivery. In this role, you will be responsible for responding to inbound and outbound call inquiries, initiating follow-up calls, and providing professional, friendly, and timely responses to all inquiries. You will perform support ticket transaction resolution tasks, maintain excellent documentation of all communications, and ensure compliance with audit and internal control requirements. Additionally, you will learn the program rules of assigned projects to effectively address customer service inquiries and develop a strong understanding of the operating platforms necessary for fulfilling your job responsibilities.
Responsibilities
• Responds to inbound/outbound call inquiries.
,
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
,
• Responds to all inquiries in a professional, friendly, and timely manner, understanding the needs of persons with disabilities.
,
• Performs support ticket transaction resolution tasks and administrative functions.
,
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries.
,
• Maintains adequate records/documentation for audit and internal control purposes.
,
• Routes mail, email, and other administrative support duties as assigned.
,
• Learns program rules of assigned projects to ensure ability to respond to customer service inquiries.
,
• Develops excellent working knowledge of operating platforms required to fulfill job responsibilities.
Requirements
• High school degree or equivalent required.
,
• 6-month call center experience preferred; or 1-year customer service experience.
,
• Bilingual (Spanish) is required.
,
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
,
• Excellent verbal, written communication, and troubleshooting skills.
,
• Demonstrated understanding and ability to work with persons with disabilities.
,
• Ability to compose reports, business correspondence, and procedure manuals.
,
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
,
• Knowledge of Microsoft Windows, Excel, and Word preferred.
Nice-to-haves
Benefits
• 401k Retirement Plan
,
• Medical, Dental and Vision insurance on first day of employment
,
• Generous Paid Time Off
,
• Employee Assistance Program
,
• Performance-based incentive opportunities
Apply Now