Customer Service Quality Assurance-Sr Associate (Remote)
About the position
Responsibilities
• Able to influence and educate by setting the example, providing direction and generally raising the level of performance of others while on the job
• Provides feedback to peers and leaders
• Provides review updates on quality and/or timeliness expectations
• Take calls to maintain personal proficiency and to support office level goals
• Builds and maintains client relationships
• Attends and presents at calibration meetings to achieve consistency in the review process
• Facilitates training for new hires and rotational employees as required
• Ensures timely reviews occur
• Identifies trends and assists with specific training needs as requested
Requirements
• 4 year Bachelors Degree (Preferred)
• 0-2 years experience (Preferred)
• Customer Centricity
• Digital Literacy
• Inclusive Leadership
• Learning Agility
• Results-Oriented
Benefits
• Flexible work environment
• Opportunities for professional development
• Inclusivity and diversity awards recognition
Apply Now
Responsibilities
• Able to influence and educate by setting the example, providing direction and generally raising the level of performance of others while on the job
• Provides feedback to peers and leaders
• Provides review updates on quality and/or timeliness expectations
• Take calls to maintain personal proficiency and to support office level goals
• Builds and maintains client relationships
• Attends and presents at calibration meetings to achieve consistency in the review process
• Facilitates training for new hires and rotational employees as required
• Ensures timely reviews occur
• Identifies trends and assists with specific training needs as requested
Requirements
• 4 year Bachelors Degree (Preferred)
• 0-2 years experience (Preferred)
• Customer Centricity
• Digital Literacy
• Inclusive Leadership
• Learning Agility
• Results-Oriented
Benefits
• Flexible work environment
• Opportunities for professional development
• Inclusivity and diversity awards recognition
Apply Now