Customer Service Phone Agent – No Late Nights or Weekends! – Hybrid Role

Hyatt Hotels Corporation is a company where high expectations are exceeded, and they are seeking a Customer Service Phone Agent to join their Shared Services Center in Moore, Oklahoma. This role involves responding to guest inquiries and conducting research to resolve concerns, with opportunities for growth and a supportive work environment.ResponsibilitiesRespond to phone calls, emails, and additional guest inquiriesConduct in-depth research to resolve guest concernsSkillsHigh school diploma or equivalent1+ year of customer service experienceAbility to thrive in a fast-paced environmentProven track record of meeting or exceeding performance goalsStrong multitasking skills with proficiency in multiple PC applicationsA true desire to satisfy the needs of others in a fast-paced environmentRefined verbal and written communication skillsProficient knowledge of computer applicationsBenefitsHealth and welfare programsRetirement savings planEducational assistanceEmployee stock purchase program12 free room nights for full-time associates after 90 daysWellness reimbursementCommunity involvement opportunitiesUp to 16 days of paid time off in your first year, plus paid holidaysFull healthcare benefits after 30 daysGrowth and Advancement opportunities as early as six monthsFree and discounted room nights, including Friends and Family discounts, at Hyatt locations worldwideCasual dress and a fun, inclusive work environmentPerkSpot discounts at top retailers (Apple, AT&T, Verizon, and more)Paid parental leave and adoption assistanceTuition reimbursementFree access to Headspace for wellness and meditationPaid time for volunteer and community engagementCompany OverviewHyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation. It was founded in 1957, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.hyatt.com/.



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