Customer Service Partner
About the position
Responsibilities
• Process all customer orders efficiently and accurately, including special instructions.
• Advise customers of any changes affecting their expectations regarding order fulfillment.
• Run and follow up on Day-In-The-Life reports to ensure the order-to-payment process is fulfilled.
• Promote and expand sales through up-selling and cross-selling.
• Build relationships with key customers to manage requests for mutual benefit.
• Handle all incoming communications related to customer needs and expectations.
• Act as a point of reference for the Sales Teams regarding order processes and distribution issues.
• Attend meetings to identify service improvement opportunities and communicate customer service KPIs.
• Communicate with Account Managers to maintain visibility on key customer issues.
• Record, take ownership of, and resolve customer complaints in line with company KPIs.
• Coordinate activities with other departments to ensure complete customer satisfaction.
• Identify and resolve the root causes of errors to prevent recurrence.
• Attend relevant training courses to develop skills and product knowledge.
• Provide backup support for team members as needed.
• Participate in company change processes through positive communication with customers.
• Keep the Supervisor updated on account progress and customer service issues.
Requirements
• High School Diploma or equivalent required.
• 3 to 5 years of relevant work experience in a Customer Service function preferred.
• Accurate keyboarding skills.
• High-speed internet access for work-from-home capabilities when permitted.
• Excellent organizational, prioritization, and multi-tasking skills.
• Computer literacy in SAP, Microsoft Office, Gmail, and Google Docs.
• Ability to adapt to change and handle it easily.
• Exceptional written and verbal communication skills.
• Ability to manage internal/external customers under stress.
• Self-motivated with the ability to work with minimal supervision.
• Strong analytical skills and adept at problem-solving.
Nice-to-haves
• Associate/Bachelor's degree or equivalent work experience preferred.
• Flexible with work hours to cover different time zones.
• A team player with a friendly disposition and high energy.
• Willingness to learn and high attention to detail.
• Desire to challenge current processes for improvement.
Benefits
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Apply Now
Apply Now
Responsibilities
• Process all customer orders efficiently and accurately, including special instructions.
• Advise customers of any changes affecting their expectations regarding order fulfillment.
• Run and follow up on Day-In-The-Life reports to ensure the order-to-payment process is fulfilled.
• Promote and expand sales through up-selling and cross-selling.
• Build relationships with key customers to manage requests for mutual benefit.
• Handle all incoming communications related to customer needs and expectations.
• Act as a point of reference for the Sales Teams regarding order processes and distribution issues.
• Attend meetings to identify service improvement opportunities and communicate customer service KPIs.
• Communicate with Account Managers to maintain visibility on key customer issues.
• Record, take ownership of, and resolve customer complaints in line with company KPIs.
• Coordinate activities with other departments to ensure complete customer satisfaction.
• Identify and resolve the root causes of errors to prevent recurrence.
• Attend relevant training courses to develop skills and product knowledge.
• Provide backup support for team members as needed.
• Participate in company change processes through positive communication with customers.
• Keep the Supervisor updated on account progress and customer service issues.
Requirements
• High School Diploma or equivalent required.
• 3 to 5 years of relevant work experience in a Customer Service function preferred.
• Accurate keyboarding skills.
• High-speed internet access for work-from-home capabilities when permitted.
• Excellent organizational, prioritization, and multi-tasking skills.
• Computer literacy in SAP, Microsoft Office, Gmail, and Google Docs.
• Ability to adapt to change and handle it easily.
• Exceptional written and verbal communication skills.
• Ability to manage internal/external customers under stress.
• Self-motivated with the ability to work with minimal supervision.
• Strong analytical skills and adept at problem-solving.
Nice-to-haves
• Associate/Bachelor's degree or equivalent work experience preferred.
• Flexible with work hours to cover different time zones.
• A team player with a friendly disposition and high energy.
• Willingness to learn and high attention to detail.
• Desire to challenge current processes for improvement.
Benefits
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Apply Now
Apply Now