Customer Service Parcel Specialist

POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer’s organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Primary responsibility for coordination of all shipping related services and activities, include:Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcelsUtilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable)May pick-up and deliver customer packages throughout the hotel facilityProvide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervisionAssemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsUtilize pallet jacks and other large package handling equipment (where applicable)Follow all Equipment Safety and Package Security guidelinesProvide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsure quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping suppliesSet priorities of customer requestsMaintain high levels of customer serviceUse sound judgement to resolve customer service issues or refundsEmploy investigative research for mis-labeled packagesTroubleshoot routine equipment problemsMay provide leadership on assigned shifts and direct work of other team membersPerform multiple tasks at the same timeFollows instructions of supervisors and assists other team members in performing center functionsCollate, sort and organize communications and other forms of information provided by customers and the venueAssist in the training of center team membersOperate the point of sale terminal (POS) ensuring package handling fees are collectedPerform daily close-out procedures on POSMay assist team members in goal setting and skill developmentPerforms administrative duties, including bidding, ordering supplies and inventory controlMay operate photocopy, binding and other business center equipmentTake customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customersMay pick-up and deliver customer ordersFollows copying protocol (copyright law, confidentiality, and careful handling of original documents)Prepares bank deposit slipsPerform all other duties as needed or requestedMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education requiredMinimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)Proven strong organization and planning skillsAction oriented with skills and aptitude to excel in a customer-focused and results-driven environmentHigh integrity individuals who present professional image through effective written and verbal communication skillsExcellent team building and collaborative skills; ability to develop strong customer relationshipsStrong problem solving skillsAbility to accurately translate and record information into electronic tracking system with 100% accuracyProficiency with computer systems and ability to learn new software applications quickly.Ability to pass an OSHA certification for any equipment in center calling for such certificationAbility to move 75 pounds unassistedAbility to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another personPhysical stamina to walk up to 10 miles per shiftESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 75 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to communicate effectively with customers, vendors, partners, and other team membersAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility to work with minimal supervisionAbility to perform the General Duties and Responsibilities set forth above in a consistent and efficient mannerAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected] Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.For more information, click here.

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