Customer Service Operations Associate

Button is building the future of the commerce-powered internet, enabling performance marketing and monetization at scale. As a Customer Service Operations Associate, you will resolve complex user inquiries, ensure transaction accuracy, and improve customer experience through cross-functional collaboration. Responsibilities Own end-to-end resolution of user inquiries across Button’s platform Investigate, track, and reconcile missing claims and transaction discrepancies Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders Review and approve transactions based on validated claims and supporting data Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently Partner with Engineering to escalate, troubleshoot, and resolve technical issues Analyze trends in customer inquiries to identify root causes and recurring issues Identify inefficiencies in support workflows and propose scalable improvements Contribute to documentation and development of operational best practices Skills 1–3 years of experience in customer support, operations, or a related role Familiarity with or strong interest in the affiliate marketing ecosystem Strong technical proficiency and comfort working with data and systems Excellent written and verbal communication skills High attention to detail and strong problem-solving abilities Ability to manage multiple workflows and prioritize effectively Comfort working cross-functionally with both technical and non-technical teams A proactive, ownership-driven mindset with a focus on continuous improvement Benefits 401(k) plan and automatically contributes 3% of an employee’s salary annually Unlimited time off (including birthdays off) Summer and Winter Breaks which allow the entire company to take a breath and recharge Employee assistance program Company covers 100% of the premiums for employees and 80% for dependents for many of the health, vision, and dental insurance plans offered Complimentary memberships to One Medical Monthly stipend for mobile phone/internet Annual lifestyle stipend “All Access” memberships to WeWork Regular “coworking days” and social events Company Overview Button is the mobile commerce technology company that is powering a commerce-driven internet. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is