Customer Service Manager, Airport Workforce Management
About the position
The Customer Service Manager (CSM) at American Airlines is responsible for leading and developing front-line team members to ensure a safe and high-performing operation. The CSM will drive operational excellence while delivering exceptional customer service, fostering a culture of safety, teamwork, and respect. This role involves coaching, mentoring, and establishing effective relationships within the team to achieve departmental and company objectives.
Responsibilities
? Drive operational excellence while maintaining a safety-conscious environment.
,
? Establish team and individual goals aligned with departmental and company objectives.
,
? Coach and mentor front-line team members in skill development and customer service.
,
? Promote effective relationships within the team that foster compassion and respect.
,
? Allocate resources effectively to support operational goals safely.
,
? Conduct self-audits and safety engagements to ensure ongoing safety and reliability.
,
? Facilitate effective communication among departments to achieve common goals.
,
? Coordinate assignments for front-line team members to dynamically work flights at gates.
Requirements
? High School diploma or GED equivalency.
,
? Previous airport customer service experience preferred.
,
? 2 years experience leading others preferred.
,
? Knowledge of company policies and procedures and functional automation applications.
Nice-to-haves
? Ability to bring out the best performance in the workforce through proactive engagement.
,
? Critical thinking ability to identify strengths and weaknesses of solutions.
,
? Ability to monitor and assess performance for improvements.
,
? Strong decision-making skills.
,
? Ability to work independently and collaboratively under demanding conditions.
Benefits
? Dental insurance
,
? Employee assistance program
,
? Flexible spending account
,
? Health insurance
,
? Pet insurance
,
? Vision insurance
Apply Now
The Customer Service Manager (CSM) at American Airlines is responsible for leading and developing front-line team members to ensure a safe and high-performing operation. The CSM will drive operational excellence while delivering exceptional customer service, fostering a culture of safety, teamwork, and respect. This role involves coaching, mentoring, and establishing effective relationships within the team to achieve departmental and company objectives.
Responsibilities
? Drive operational excellence while maintaining a safety-conscious environment.
,
? Establish team and individual goals aligned with departmental and company objectives.
,
? Coach and mentor front-line team members in skill development and customer service.
,
? Promote effective relationships within the team that foster compassion and respect.
,
? Allocate resources effectively to support operational goals safely.
,
? Conduct self-audits and safety engagements to ensure ongoing safety and reliability.
,
? Facilitate effective communication among departments to achieve common goals.
,
? Coordinate assignments for front-line team members to dynamically work flights at gates.
Requirements
? High School diploma or GED equivalency.
,
? Previous airport customer service experience preferred.
,
? 2 years experience leading others preferred.
,
? Knowledge of company policies and procedures and functional automation applications.
Nice-to-haves
? Ability to bring out the best performance in the workforce through proactive engagement.
,
? Critical thinking ability to identify strengths and weaknesses of solutions.
,
? Ability to monitor and assess performance for improvements.
,
? Strong decision-making skills.
,
? Ability to work independently and collaboratively under demanding conditions.
Benefits
? Dental insurance
,
? Employee assistance program
,
? Flexible spending account
,
? Health insurance
,
? Pet insurance
,
? Vision insurance
Apply Now