**Customer Service Loyalty Champion II - Full-time**

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a fast-paced, quota-based environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Loyalty Champion II, where you'll play a critical role in resolving customer needs, preventing churn, and driving loyalty for our customers. **About arenaflex** At arenaflex, we're a community of innovators, thinkers, and doers who share a common goal: to empower people and communities through technology and connectivity. We believe that everyone deserves access to the tools and resources they need to thrive, and we're committed to making that a reality. Our V Team is a dynamic, inclusive, and supportive community that values creativity, collaboration, and continuous learning. **What You'll Be Doing** As a Customer Service Loyalty Champion II, you'll be responsible for delivering exceptional customer experiences and driving business growth through proactive measures. Your key responsibilities will include: * Handling and resolving escalated customer concerns with varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business through end-to-end account analysis and targeted loyalty and retention strategies * Providing an exceptional experience by listening for bells of churn during conversations and leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for customers * Serving as a brand ambassador and advocate for customers throughout every contact and highlighting all that arenaflex has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * Identifying plans, products, and services that would suit customer needs to prevent future contacts **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, you must be within a reasonable commute to the hub location in Florida. Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs. **What We're Looking For** To succeed in this role, you'll need: * A Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided * Willingness to work in a quota-based environment **Even Better If You Have** * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location * Experience handling inbound and outbound customer calls to achieve sales **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable * A dedicated, quiet, and private workspace * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Benefits and Compensation** Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, we also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more. **Join Our Team** If you're a motivated, results-driven customer service professional with a passion for delivering exceptional experiences and driving business growth, we invite you to join arenaflex as a Customer Service Loyalty Champion II. Apply now to take the first step towards a rewarding career with a dynamic and inclusive team. How to Apply To apply for this role, please visit our website at [insert link]. We look forward to reviewing your application and discussing this opportunity further with you. About arenaflex arenaflex is a leading provider of innovative technology solutions that empower people and communities. We're committed to delivering exceptional customer experiences and driving business growth through proactive measures. Our Values * Innovation: We're committed to staying ahead of the curve and delivering innovative solutions that meet the evolving needs of our customers. * Inclusion: We believe that everyone deserves access to the tools and resources they need to thrive, and we're committed to creating a diverse and inclusive workplace. * Collaboration: We work together as a team to deliver exceptional customer experiences and drive business growth. * Continuous Learning: We're committed to ongoing learning and development, and we encourage our employees to pursue their passions and interests. Benefits * Health and wellness benefit options including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance * A matched 401(k) savings plan * Stock incentive programs * Up to 8 company-paid holidays per year and up to 6 personal days per year * Parental leave, adoption assistance, and tuition assistance * Other incentives Compensation * Competitive salary * Incentive-based compensation * Potential for overtime, shift differential, holiday pay, allowances, etc. Work Environment * Remote work environment with occasional in-person training and meetings * Flexible scheduling to accommodate your needs * Collaborative and inclusive team environment Equal Employment Opportunity arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. 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