Customer Service Level 2 Agent

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The Customer Service Level 2 Agent position involves assisting taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.ResponsibilitiesConsistently answer incoming calls via a high-volume telephone queueResolve incoming correspondence via written letters or emailAnswer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and proceduresComplete training to understand and communicate personal, corporate and franchise, and sales and use tax lawsSkillsAssociate's degree in Business Administration, Accounting or related field from an appropriately accredited institutionOne year work experience preferably in an accounting-related environment or an equivalent combination of education and experienceGood communicator (both written and verbal) with the ability to express oneself clearly and conciselyExperience with the use of a computer and proficiency in word processingDemonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customersBenefitsHealth insurance optionsStandard and supplemental retirement plansNCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)The best funded pension plan/retirement system in the nation according to Moody’s Investor’s ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness ProgramCompany OverviewThe N.C. It was founded in 2015, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://it.nc.gov.



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