Customer Service I
Job title: Customer Service I in Orlando, FL at Collins Consulting
Company: Collins Consulting
Job description: This is an onsite position.The Opportunity
This position works out of our Orlando, FL location in the client's Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.Responsibilities
Maintain a customer base in the Remote Patient Monitoring platform.
Accountable for VW enrollment calls and equipment training / set up.
Accountable for Compliance follow up.
Conduct customer monthly calls
Place supply and Equipment orders
Follow up with Vendors as necessary.
Ability to work reports and follow through on orders placed.
Ordering, Shipping, Confirmation of Delivery and RMA if needed.
Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
Resolve or report any problems that may occur.
Assist with implementation of workflow productivity improvements.
Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
Understand and adhere to all business processes and procedures.
Maintain a culture of accountability.
Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
Minimum of One year of Customer Service experience
MS Office knowledge
Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
Associate degree or equivalent work history
Some data processing experience preferred.
Spanish Speaking Preferred but not required.
Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
Excellent interpersonal and phone etiquette skills
Detail & Team Oriented
Professional communication Skills
Excellent Time Management Skills
Ability to multi task
Expected salary:
Location: Orlando, FL
Apply for the job now!
Apply Now
Company: Collins Consulting
Job description: This is an onsite position.The Opportunity
This position works out of our Orlando, FL location in the client's Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.Responsibilities
Maintain a customer base in the Remote Patient Monitoring platform.
Accountable for VW enrollment calls and equipment training / set up.
Accountable for Compliance follow up.
Conduct customer monthly calls
Place supply and Equipment orders
Follow up with Vendors as necessary.
Ability to work reports and follow through on orders placed.
Ordering, Shipping, Confirmation of Delivery and RMA if needed.
Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
Resolve or report any problems that may occur.
Assist with implementation of workflow productivity improvements.
Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
Understand and adhere to all business processes and procedures.
Maintain a culture of accountability.
Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
Minimum of One year of Customer Service experience
MS Office knowledge
Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
Associate degree or equivalent work history
Some data processing experience preferred.
Spanish Speaking Preferred but not required.
Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
Excellent interpersonal and phone etiquette skills
Detail & Team Oriented
Professional communication Skills
Excellent Time Management Skills
Ability to multi task
Expected salary:
Location: Orlando, FL
Apply for the job now!
Apply Now