Customer Service Guide (Human Services Specialist 1) - Join careerzynith and Make a Difference!
**About careerzynith**
careerzynith is a leading organization dedicated to providing essential services and support to individuals and families in need. As a key member of our team, you will have the opportunity to make a positive impact on the lives of Oregonians, contributing to a welcoming environment that promotes whole well-being. Our mission is to empower individuals and families to achieve self-sufficiency, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
**Job Summary**
We are seeking a highly motivated and empathetic Customer Service Guide (Human Services Specialist 1) to join our Self-Sufficiency Program (SSP) team at careerzynith. As a key member of our team, you will provide specialized assistance to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. You will work collaboratively with a diverse team to create a safe and supportive environment that values diversity and inclusivity.
**Responsibilities**
As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will be responsible for:
* Providing exceptional customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offering information and referrals to community resources, and assisting with case status and other inquiries.
* Working collaboratively with program staff to provide a safety net and promote family stability.
* Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
**Key Responsibilities:**
* Provide customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serve as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offer information and referrals to community resources, and assist with case status and other inquiries.
* Work collaboratively with program staff to provide a safety net and promote family stability.
* Contribute to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
**Requirements**
To be successful in this role, you will need:
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
**Preferred Qualifications**
* Experience working with diverse populations, including individuals with disabilities, limited English proficiency, and other marginalized groups.
* Knowledge of community resources and services, including food banks, housing assistance, and healthcare services.
* Experience working in a trauma-informed and culturally responsive environment.
* Bilingual or multilingual skills, with the ability to communicate with customers in their preferred language.
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
* Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and make sound decisions.
* Ability to work collaboratively with a diverse team, with a focus on customer service and satisfaction.
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will have opportunities for professional growth and development, including:
* Training and professional development opportunities to enhance your skills and knowledge.
* Mentorship and coaching from experienced colleagues.
* Opportunities for advancement to leadership roles and specialized positions.
* Collaborative and dynamic work environment that values diversity and inclusivity.
**Work Environment and Company Culture**
careerzynith is committed to creating a welcoming and inclusive work environment that values diversity and inclusivity. Our team is passionate about making a positive impact on the lives of Oregonians, and we are seeking a like-minded individual to join our team. As a Customer Service Guide (Human Services Specialist 1), you will work collaboratively with a diverse team to provide exceptional customer service and support to individuals and families seeking services.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary range of $3,429 - $4,622, as well as a comprehensive benefits package, including:
* Competitive salary range: $3,429 - $4,622.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Chance to make a positive impact on the lives of Oregonians.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928.
Apply Now
Apply for this job
Apply for this job
careerzynith is a leading organization dedicated to providing essential services and support to individuals and families in need. As a key member of our team, you will have the opportunity to make a positive impact on the lives of Oregonians, contributing to a welcoming environment that promotes whole well-being. Our mission is to empower individuals and families to achieve self-sufficiency, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.
**Job Summary**
We are seeking a highly motivated and empathetic Customer Service Guide (Human Services Specialist 1) to join our Self-Sufficiency Program (SSP) team at careerzynith. As a key member of our team, you will provide specialized assistance to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. You will work collaboratively with a diverse team to create a safe and supportive environment that values diversity and inclusivity.
**Responsibilities**
As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will be responsible for:
* Providing exceptional customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offering information and referrals to community resources, and assisting with case status and other inquiries.
* Working collaboratively with program staff to provide a safety net and promote family stability.
* Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
**Key Responsibilities:**
* Provide customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serve as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offer information and referrals to community resources, and assist with case status and other inquiries.
* Work collaboratively with program staff to provide a safety net and promote family stability.
* Contribute to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.
**Requirements**
To be successful in this role, you will need:
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
**Preferred Qualifications**
* Experience working with diverse populations, including individuals with disabilities, limited English proficiency, and other marginalized groups.
* Knowledge of community resources and services, including food banks, housing assistance, and healthcare services.
* Experience working in a trauma-informed and culturally responsive environment.
* Bilingual or multilingual skills, with the ability to communicate with customers in their preferred language.
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
* Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and make sound decisions.
* Ability to work collaboratively with a diverse team, with a focus on customer service and satisfaction.
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will have opportunities for professional growth and development, including:
* Training and professional development opportunities to enhance your skills and knowledge.
* Mentorship and coaching from experienced colleagues.
* Opportunities for advancement to leadership roles and specialized positions.
* Collaborative and dynamic work environment that values diversity and inclusivity.
**Work Environment and Company Culture**
careerzynith is committed to creating a welcoming and inclusive work environment that values diversity and inclusivity. Our team is passionate about making a positive impact on the lives of Oregonians, and we are seeking a like-minded individual to join our team. As a Customer Service Guide (Human Services Specialist 1), you will work collaboratively with a diverse team to provide exceptional customer service and support to individuals and families seeking services.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary range of $3,429 - $4,622, as well as a comprehensive benefits package, including:
* Competitive salary range: $3,429 - $4,622.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Chance to make a positive impact on the lives of Oregonians.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928.
Apply Now
Apply for this job
Apply for this job