Customer Service Executive (Live Chat, Remote, 8AM - 5PM PT)
Responsibilities:
Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products;
Provide high-level customer service and responded to service inquires, follow up on customer interactions;
Co-ordinate with other function e.g (Operation, Finance, Product,) … to solve the on-going issues;
Provide feedback on the efficiency of the customer service process as well as company products and service.
Requirements
High School Diploma or GED preferred
1+ years of experience in retails, E-Commerce, and social media is a plus (Facebook/ Twitter / Instagram and other platforms)
Able to work in a fast paced environment on both live chat and phone
Excellent problem solving skills
Strong customer satisfaction focus skills
Fluent in English, bilingual is a plus
Hardworking & detail-oriented
Young, dynamic, creative mindset, detail-oriented, always be curious, always learning
Benefits
Pay rate: $17/hr, 8 hours/day
Dynamic working environment
Medical & Dental insurance
Paid sick leave
Vacation leave
Apply tot his job
Apply To this Job
Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products;
Provide high-level customer service and responded to service inquires, follow up on customer interactions;
Co-ordinate with other function e.g (Operation, Finance, Product,) … to solve the on-going issues;
Provide feedback on the efficiency of the customer service process as well as company products and service.
Requirements
High School Diploma or GED preferred
1+ years of experience in retails, E-Commerce, and social media is a plus (Facebook/ Twitter / Instagram and other platforms)
Able to work in a fast paced environment on both live chat and phone
Excellent problem solving skills
Strong customer satisfaction focus skills
Fluent in English, bilingual is a plus
Hardworking & detail-oriented
Young, dynamic, creative mindset, detail-oriented, always be curious, always learning
Benefits
Pay rate: $17/hr, 8 hours/day
Dynamic working environment
Medical & Dental insurance
Paid sick leave
Vacation leave
Apply tot his job
Apply To this Job