Customer Service EAS Specialist
About Hint Health
Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. With a mission to power direct care and make it the new standard, the Hint Core platform supports thousands of clinics and networks across the nation, providing care for over a million members. Hint also produces Hint Summit, the leading DPC innovation conference and supports Hint Connect, a curated national network of independent DPC clinics. Founded in 2013, the company is headquartered in San Francisco, CA. To learn more visit www.hint.com/company.
The Role
We are looking for a Customer Service Specialist who can support integrations and features targeted at our Scale and Enterprise accounts. This person will be the main point of contact for our clients who use Eligibility Autosync (EAS) to manage their employer groups and lead their onboarding experience by running meetings, answering questions through email, configuring SFTP credentials, resolving data errors through our UI, and escalating any large data quality issues to the appropriate teams.
Key Responsibilities
Ensure client files are accurately and efficiently ingested into Hint
Act as the internal Autosync technical subject matter expert
Implement, manage, and maintain our data feeds
Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
Maintain high-quality data across the Hint data ecosystem
Identify large data quality issues and know when and how to escalate to other teams at Hint.
Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
Review invoices to ensure file data has been translated into Hint correctly.
Miscellaneous
Ensure clients are appropriately billed for EAS
Understand how to bulk update records
Familiar with PGP encryption process
Familiar with SFTP process and tools - can also use terminal
Complete tracking of new EAS file feeds through our data pipeline
Works to improve processes by sharing feedback with Hintâs Product team
Your background
Proficient in Excel and or Google Sheets
Understanding of best practices for auditing and cleaning large data sets
Highly organized, detail-oriented, with a demonstrated ability to identify and prioritize problems, while also managing stakeholder expectations; comfortable with ambiguity
Outstanding ability to interpret, analyze, and communicate back data concepts and terms
Experience with highly secure and sensitive domestic healthcare data
Strong time management skills
Strong and proactive communication skills
\n
\nLife at Hint
Our team is inquisitive, kind, open, and smart. We share glimpses of our livesâintroducing our kids and petsâand host virtual hangouts to stay connected. Our employee Slack channels include spaces for women, caregivers, and our Diversity & Inclusion Committee. We also have regular cadences for company all-hands updates and team learning sessions so all Hinters can stay connected to how their work is changing the landscape of healthcare.
Hint has taken the Parity Pledge and is committed to racial and gender parity. Furthermore, those historically underrepresented in techâincluding people of color, immigrants, members of the LGBTQ+ community, people with disabilities and veteransâare encouraged to apply. We look for the best candidate for the job based on demonstrable skills, and do not screen for educational background, age, or markers of socioeconomic status.
Benefits
At Hint we support our teams to be their best by taking care of them and providing attractive benefits.
* Competitive compensation of base salary & stock options
* Progressive paid parental leave for both parents
* Remote-first workplace, home office stipend & optional in-person meet-ups
* Flexible working hours, flexible vacation, & paid national holidays
Additional benefits by location
United States
* 401(k) plan
* Comprehensive medical, dental, & vision + DPC membership or HSA stipend
Canada
* Extended healthcare & dental coverage + HCSA stipend
As Hint Health is a remote company, we use e-verify for all US employees to complete an I9. More about this can be found here and here.
Apply To This Job
Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. With a mission to power direct care and make it the new standard, the Hint Core platform supports thousands of clinics and networks across the nation, providing care for over a million members. Hint also produces Hint Summit, the leading DPC innovation conference and supports Hint Connect, a curated national network of independent DPC clinics. Founded in 2013, the company is headquartered in San Francisco, CA. To learn more visit www.hint.com/company.
The Role
We are looking for a Customer Service Specialist who can support integrations and features targeted at our Scale and Enterprise accounts. This person will be the main point of contact for our clients who use Eligibility Autosync (EAS) to manage their employer groups and lead their onboarding experience by running meetings, answering questions through email, configuring SFTP credentials, resolving data errors through our UI, and escalating any large data quality issues to the appropriate teams.
Key Responsibilities
Ensure client files are accurately and efficiently ingested into Hint
Act as the internal Autosync technical subject matter expert
Implement, manage, and maintain our data feeds
Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
Maintain high-quality data across the Hint data ecosystem
Identify large data quality issues and know when and how to escalate to other teams at Hint.
Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
Review invoices to ensure file data has been translated into Hint correctly.
Miscellaneous
Ensure clients are appropriately billed for EAS
Understand how to bulk update records
Familiar with PGP encryption process
Familiar with SFTP process and tools - can also use terminal
Complete tracking of new EAS file feeds through our data pipeline
Works to improve processes by sharing feedback with Hintâs Product team
Your background
Proficient in Excel and or Google Sheets
Understanding of best practices for auditing and cleaning large data sets
Highly organized, detail-oriented, with a demonstrated ability to identify and prioritize problems, while also managing stakeholder expectations; comfortable with ambiguity
Outstanding ability to interpret, analyze, and communicate back data concepts and terms
Experience with highly secure and sensitive domestic healthcare data
Strong time management skills
Strong and proactive communication skills
\n
\nLife at Hint
Our team is inquisitive, kind, open, and smart. We share glimpses of our livesâintroducing our kids and petsâand host virtual hangouts to stay connected. Our employee Slack channels include spaces for women, caregivers, and our Diversity & Inclusion Committee. We also have regular cadences for company all-hands updates and team learning sessions so all Hinters can stay connected to how their work is changing the landscape of healthcare.
Hint has taken the Parity Pledge and is committed to racial and gender parity. Furthermore, those historically underrepresented in techâincluding people of color, immigrants, members of the LGBTQ+ community, people with disabilities and veteransâare encouraged to apply. We look for the best candidate for the job based on demonstrable skills, and do not screen for educational background, age, or markers of socioeconomic status.
Benefits
At Hint we support our teams to be their best by taking care of them and providing attractive benefits.
* Competitive compensation of base salary & stock options
* Progressive paid parental leave for both parents
* Remote-first workplace, home office stipend & optional in-person meet-ups
* Flexible working hours, flexible vacation, & paid national holidays
Additional benefits by location
United States
* 401(k) plan
* Comprehensive medical, dental, & vision + DPC membership or HSA stipend
Canada
* Extended healthcare & dental coverage + HCSA stipend
As Hint Health is a remote company, we use e-verify for all US employees to complete an I9. More about this can be found here and here.
Apply To This Job