**Customer Service & E-Commerce Supervisor – Full Time**

At arenaflex, we are dedicated to nourishing people and the planet through our commitment to excellence in customer service and e-commerce. As a Customer Service & E-Commerce Supervisor, you will play a vital role in leading our team to deliver exceptional customer experiences, drive business growth, and promote a positive and inclusive work environment. If you are passionate about customer service, e-commerce, and leadership, we encourage you to apply for this exciting opportunity. **Job Summary** As a Customer Service & E-Commerce Supervisor at arenaflex, you will be responsible for leading our Customer Service and E-Commerce programs, ensuring seamless execution of daily operations, and driving business growth through exceptional customer experiences. You will work closely with our team to deliver outstanding customer service, manage capacity and labor utilization, and promote a positive and inclusive work environment. If you are a motivated and results-driven leader with a passion for customer service and e-commerce, we encourage you to apply for this exciting opportunity. **Key Responsibilities** • **Deliver Outstanding Customer Experience**: Lead our team to deliver exceptional customer experiences, ensuring that every customer interaction is positive and memorable. • **Establish Clear Expectations**: Establish clear expectations for balancing in-store customer service and completing online orders, ensuring that our team is equipped to meet the needs of all customers. • **Monitor Customer Flow**: Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to ensure that the needs of all customers are met. • **Seek Awareness of Industry Trends**: Stay up-to-date with relevant competitors and industry trends, ensuring that our team is equipped to meet the evolving needs of our customers. • **Ensure Effective Response to Customer Questions**: Ensure that our team provides an effective and efficient response to customer questions, requests, and/or concerns, promoting a positive and inclusive work environment. • **Foster Collaborative Relationships**: Foster and encourage collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, promoting a positive and inclusive work environment. • **Maintain Team Member Safety and Security**: Maintain Team Member safety and security standards, ensuring that our team is equipped to work safely and securely. • **Develop and Coach Team Members**: Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover. • **Maintain Cleanliness and Security**: Maintain the cleanliness of workspaces, including staging areas and coolers, and ensure the security of equipment, such as MSRs, phones, and currency counters. • **Identify Process Improvement Opportunities**: Proactively identify process improvement opportunities, promoting a culture of continuous improvement and excellence. **Essential Qualifications** • **12+ months retail experience**: We are looking for a motivated and results-driven leader with a passion for customer service and e-commerce. • **Strong analysis skills**: You should be able to perform task management, balancing dynamic customer flows, and analyze data to root cause underperformance. • **Excellent interpersonal and customer relationship skills**: You should be able to build strong relationships with customers, Team Members, and stakeholders, promoting a positive and inclusive work environment. • **Capable of teaching others**: You should be able to teach others in a positive and constructive manner, promoting a culture of continuous learning and development. • **Proficient with email, Microsoft Office, and operations-related applications**: You should be proficient with email, Microsoft Office, and operations-related applications, ensuring that our team is equipped to meet the evolving needs of our customers. **Preferred Qualifications** • **Experience in e-commerce and customer service**: We are looking for a leader with experience in e-commerce and customer service, who can drive business growth through exceptional customer experiences. • **Leadership experience**: We are looking for a leader with leadership experience, who can develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover. • **Knowledge of industry trends**: We are looking for a leader with knowledge of industry trends, who can stay up-to-date with relevant competitors and industry trends, ensuring that our team is equipped to meet the evolving needs of our customers. **Physical Requirements/Working Conditions** • **Must be able to lift 50 lbs**: You should be able to lift 50 lbs, ensuring that our team is equipped to meet the physical demands of the role. • **In an 8-hour workday: standing/walking 6-8 hours**: You should be able to stand/walk for 6-8 hours in an 8-hour workday, ensuring that our team is equipped to meet the physical demands of the role. • **Hand use: Single grasping, fine manipulation, pushing and pulling**: You should be able to use your hands to grasp, manipulate, push, and pull, ensuring that our team is equipped to meet the physical demands of the role. • **Work requires the following motions: bending, twisting, squatting, and reaching**: You should be able to perform the following motions: bending, twisting, squatting, and reaching, ensuring that our team is equipped to meet the physical demands of the role. • **Exposure to FDA approved cleaning chemicals**: You should be exposed to FDA approved cleaning chemicals, ensuring that our team is equipped to meet the physical demands of the role. • **Exposure to temperatures 90 degrees Fahrenheit**: You should be exposed to temperatures 90 degrees Fahrenheit, ensuring that our team is equipped to meet the physical demands of the role. • **Ability to work in a wet and cold environment**: You should be able to work in a wet and cold environment, ensuring that our team is equipped to meet the physical demands of the role. • **Ability to work a flexible schedule including nights, weekends, and holidays as needed**: You should be able to work a flexible schedule including nights, weekends, and holidays as needed, ensuring that our team is equipped to meet the evolving needs of our customers. **Career Growth Opportunities and Learning Benefits** • **Professional development opportunities**: We offer professional development opportunities, including training, mentorship, and coaching, to help you grow and develop in your career. • **Career advancement opportunities**: We offer career advancement opportunities, including promotions and new roles, to help you advance in your career. • **Learning and development benefits**: We offer learning and development benefits, including tuition reimbursement and education assistance, to help you develop new skills and knowledge. **Work Environment and Company Culture** • **Positive and inclusive work environment**: We offer a positive and inclusive work environment, promoting a culture of respect, empathy, and kindness. • **Collaborative and productive relationships**: We foster collaborative and productive relationships with Team Members, stakeholders, and customers, promoting a culture of teamwork and collaboration. • **Opportunities for growth and development**: We offer opportunities for growth and development, including training, mentorship, and coaching, to help you grow and develop in your career. **Compensation, Perks, and Benefits** • **Competitive salary and benefits package**: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. • **Opportunities for bonuses and incentives**: We offer opportunities for bonuses and incentives, including performance-based bonuses and profit-sharing. • **Perks and benefits**: We offer perks and benefits, including employee discounts, free meals, and on-site fitness classes. **Conclusion** If you are a motivated and results-driven leader with a passion for customer service and e-commerce, we encourage you to apply for this exciting opportunity. As a Customer Service & E-Commerce Supervisor at arenaflex, you will have the opportunity to lead our team to deliver exceptional customer experiences, drive business growth, and promote a positive and inclusive work environment. Apply now to join our team and start your career journey with arenaflex. Apply Job! Apply for this job