Customer Service Call Center Representative

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. Responsibilities Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests Educate and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information Forward delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Skills Previous telephone customer service experience Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Benefits Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Company Overview Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is