Customer Service Automotive Technical Specialist

FCP Euro is an online automotive parts retailer specializing in replacement parts for European vehicles. They are seeking Customer Service Automotive Technical Specialists to provide expert support to customers, troubleshoot automotive challenges, and contribute to internal knowledge bases while staying updated on the latest vehicle technologies.ResponsibilitiesGuide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairsSolve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacementsBe the expert others rely on – Support customer service team members by handling advanced technical escalationsKeep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherenceMake a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processesShape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptionsShare your knowledge – Contribute to internal knowledge bases and document common technical solutionsStay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancementsSkillsPassion for European cars, including ownership experience and/or European car community engagementHands-on experience in car repairDemonstrate a working knowledge of car parts and car repair1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailerAbility to clearly and professionally explain complex technical concepts via phone, chat, and emailsProficiency in computer use and comfort with technology and digital tools in a professional office settingStrong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environmentExceptional written and verbal communication skills, ensuring clarity and professionalism in all interactionsAbility to attend on-site orientation in Mesa, AZ for the first 30-45 days of trainingFormal education in automotive technologyAutomotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz)BenefitsCompany-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.Company HSA contribution120 hours of PTO (Paid Time Off)40 hours of Paid Sick TimePlus Company Holidays401k with Company deposit and matchDiscounted prices on our catalog of European car parts!Company OverviewFCP Euro is an automotive company providing auto parts and OEM services for European cars. It was founded in 1986, and is headquartered in Milford, Connecticut, USA, with a workforce of 201-500 employees. Its website is http://fcpeuro.com.



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