Customer Service Associate Representative Express Scripts (ONSITE)
About the position
Responsibilities
• Handle outbound patient calls in a polite and professional manner while adhering to department guidelines.
• Research and evaluate each return independently to determine the return type and resolution course.
• Maintain accurate documentation and system records of all returns to provide efficient service.
• Open and sort incoming mail and packing orders as required.
• Process Hazmat materials while protecting individual health information and following safety guidelines.
• Process credits within limits of authorization and forward credits for further processing.
• Maintain the Clerk Room and perform necessary functions within it.
Requirements
• High school diploma or GED required.
• Pharmacy Technician License highly preferred.
• 1-2 years of relevant working experience.
• Health insurance experience with medical insurance knowledge and terminology is preferred.
• Intermediate data entry skills and working knowledge of Microsoft Office required.
• 10 key experience required.
• Detail-oriented with good analytical skills.
• Excellent written and verbal communication skills with the ability to interact well at all levels.
• Well organized with the ability to multitask.
• Ability to lift 25 lbs.
Nice-to-haves
• Experience in a healthcare or pharmacy setting.
• Familiarity with medication return processes.
Benefits
• Smoking cessation program
Apply Now
Apply Now
Responsibilities
• Handle outbound patient calls in a polite and professional manner while adhering to department guidelines.
• Research and evaluate each return independently to determine the return type and resolution course.
• Maintain accurate documentation and system records of all returns to provide efficient service.
• Open and sort incoming mail and packing orders as required.
• Process Hazmat materials while protecting individual health information and following safety guidelines.
• Process credits within limits of authorization and forward credits for further processing.
• Maintain the Clerk Room and perform necessary functions within it.
Requirements
• High school diploma or GED required.
• Pharmacy Technician License highly preferred.
• 1-2 years of relevant working experience.
• Health insurance experience with medical insurance knowledge and terminology is preferred.
• Intermediate data entry skills and working knowledge of Microsoft Office required.
• 10 key experience required.
• Detail-oriented with good analytical skills.
• Excellent written and verbal communication skills with the ability to interact well at all levels.
• Well organized with the ability to multitask.
• Ability to lift 25 lbs.
Nice-to-haves
• Experience in a healthcare or pharmacy setting.
• Familiarity with medication return processes.
Benefits
• Smoking cessation program
Apply Now
Apply Now