Customer Service Associate REMOTE JOB

The Prestressed Group are looking for a Customer Service Associate that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Job Duties and Responsibilities:Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explainingthe best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Serves customers by providing product and service information and resolving product and service problems.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Requirements2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferredStrong customer service and office administrative skillsProven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, High-rise, and InsightlyExcellent oral and written communication skillsStrong Microsoft Office skillsCall Center Customer Service experiencePractical knowledge of Superior Customer ServiceBackground working with Inbound Telephone CallsProfessional Phone Etiquette experience highly preferredAdeptness in Customer SatisfactionEarlier work involving Answering Multi-Line Phone SystemExperience with customer invoicesDemonstrated knowledge of customer serviceCustomer Account experience preferredAssist Customers experience preferredComfort and confidence when interacting with internal and external partners and clients/customersProven ability to navigate multiple computer systems, applications, and utilize search tools to find informationQualifications / Skills:Customer serviceProduct knowledgeMarket knowledgeQuality focusProblem solvingDocumentation skillsPhone skillsListeningResolving conflictAnalyzing informationMulti-taskingBenefitsThe Prestressed Group appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:Employee Assistance PlanEmployee Referral ProgramLucrative commissions and long-term bonus plansMedical, dental, and vision plans – start when you start!Life insurance (self, spouse, children)Paid time off401(k) - 100% company match (vesting and matching starts upon hire, up to 5% of eligible compensation)