Customer Service Associate - Bilingual (Remote Opportunity)
You Belong at Greenway
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
The Customer Care Associates Bilingual will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills, as well as the ability to assist Spanish speaking patients. Shift: 10am to 7pm EST
Essential Duties & Responsibilities
Answer inbound patient calls
Return patient calls daily and assist them with their questions regarding billing statements
Fully understand and follow all guidelines pertaining to HIPAA and PHI
Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
Successfully work within a team environment to escalate questions and outstanding work appropriately
Own and manage open patient inquiry cases through full resolution
Assist, train, and consult with other departments as needed
Participate in the continuing education of applicable software and hardware
Participate in departmental and other meetings as requested
Ensure that management is made aware of client issues or problems in a timely manner
Education and Experience
High School Diploma/GED
AS Degree or BS Degree preferred
One (1) to two (2) years of Customer Service experience
Healthcare experience a plus
Medical software experience a plus
Medical Office experience a plus
Skills, Knowledge, and Abilities
Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
Strong customer services skills and high level of professionalism
Strong desire to learn
Solid computer skills including Microsoft Outlook, Word, and Excel
Able to manage a variety of tasks concurrently
Ability to speak Spanish
Work Environment/Physical Demands
While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
This role requires that one can sit and regularly type on a keyboard the majority of the workday
This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers
The role necessitates the ability to listen and speak clearly to customers and other associates
Here’s what we can offer you in exchange for your amazing work:
Competitive pay
Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
If you are a resident of a state that requires pay transparency, please email us at [email protected] to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.
#LI-REMOTE
Important Notice Regarding Recruiting Practices
Greenway Health does not accept unsolicited agency or third-party recruiter submissions unless the agency has been formally authorized in writing by Greenway Health. Any resumes or candidate information submitted without prior authorization will not be considered.
In addition, Greenway Health will never request personal financial information, payment of any kind, or sensitive data (such as Social Security numbers or bank details) during the application or interview process. If you are contacted by anyone claiming to represent Greenway Health and they request money, personal information, or anything unusual, please treat the communication as suspicious and report it immediately to [email protected].
Greenway Health is committed to maintaining a secure, transparent, and trustworthy hiring process.
Apply To This Job
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.
The Customer Care Associates Bilingual will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills, as well as the ability to assist Spanish speaking patients. Shift: 10am to 7pm EST
Essential Duties & Responsibilities
Answer inbound patient calls
Return patient calls daily and assist them with their questions regarding billing statements
Fully understand and follow all guidelines pertaining to HIPAA and PHI
Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
Successfully work within a team environment to escalate questions and outstanding work appropriately
Own and manage open patient inquiry cases through full resolution
Assist, train, and consult with other departments as needed
Participate in the continuing education of applicable software and hardware
Participate in departmental and other meetings as requested
Ensure that management is made aware of client issues or problems in a timely manner
Education and Experience
High School Diploma/GED
AS Degree or BS Degree preferred
One (1) to two (2) years of Customer Service experience
Healthcare experience a plus
Medical software experience a plus
Medical Office experience a plus
Skills, Knowledge, and Abilities
Strong verbal and written communication skills; able to articulate and communicate complex topics to a broad audience
Strong customer services skills and high level of professionalism
Strong desire to learn
Solid computer skills including Microsoft Outlook, Word, and Excel
Able to manage a variety of tasks concurrently
Ability to speak Spanish
Work Environment/Physical Demands
While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
This role requires that one can sit and regularly type on a keyboard the majority of the workday
This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers
The role necessitates the ability to listen and speak clearly to customers and other associates
Here’s what we can offer you in exchange for your amazing work:
Competitive pay
Medical, dental and vision benefits
Matching 401(k)
Generous paid time-off programs
Education reimbursement
Growth potential for your career
Corporate discounts
At Greenway, we strive to imagine, empower, engage, and inspire. Join us!
To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.
Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.
If you are a resident of a state that requires pay transparency, please email us at [email protected] to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.
#LI-REMOTE
Important Notice Regarding Recruiting Practices
Greenway Health does not accept unsolicited agency or third-party recruiter submissions unless the agency has been formally authorized in writing by Greenway Health. Any resumes or candidate information submitted without prior authorization will not be considered.
In addition, Greenway Health will never request personal financial information, payment of any kind, or sensitive data (such as Social Security numbers or bank details) during the application or interview process. If you are contacted by anyone claiming to represent Greenway Health and they request money, personal information, or anything unusual, please treat the communication as suspicious and report it immediately to [email protected].
Greenway Health is committed to maintaining a secure, transparent, and trustworthy hiring process.
Apply To This Job