Customer Service Associate

POSITION SUMMARY: The Onsite Store Consultant is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The Onsite Store Consultant has extensive interaction with customers, and produces complex orders and operates a wide variety of equipment. This Team Member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks on-site or with other FedEx Office locations or FedEx Office vendors. Onsite Store Consultant works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers • Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional) • May take customer orders, give pricing information in accordance to customer pricing agreements and recommends FedEx Office products and services • Use a consultative selling approach • Project hunt for new business on site as appropriate to the onsite location • Identify and grow new and existing onsite customer accounts using resources available • Funnel customer program work into the FXO network as appropriate • Responsible for customer retention/recovery activities • Manage bid follow up and consult on complex orders • Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc. • Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries • Maintain and regularly update customer data base and other systems and reports as required • Perform administrative duties, including ordering supplies and inventory controls • Utilize knowledge of on-site pricing and contractual obligations • Meet the on-site guidelines (safety training, background check and any other requirements) • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures • May assist with financial reporting including daily sales, close-outs and bank deposits • All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: • High School Diploma or equivalent education • 1+ year of specialized experience • Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: • Ability to stand during entire shift, excluding meal and rest periods • Ability to move and lift 55 pounds • Ability, on a consistent basis, to bend/twist at the waist and knees • Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time • Ability, on a consistent basis, to work with minimal supervision • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. • Applies Quality concepts presented at training during daily activities. • Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. • Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here. Apply tot his job