Customer Service Associate

Adorama is a full-service destination for photo, video, and electronics, serving the creative community for over 50 years. They are seeking a motivated Customer Service Associate to deliver exceptional service and support to customers, ensuring satisfaction through effective communication and problem-solving. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction Maintain a high level of product and policy knowledge to provide accurate and helpful information Follow established procedures and guidelines while identifying opportunities for process improvement Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues Manage a high volume of interactions while maintaining attention to detail and quality Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics Document customer interactions accurately in CRM systems and escalate issues when necessary Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication Demonstrate a commitment to continuous learning and staying current with company products, services, and policies Uphold Adorama’s values and brand reputation in every customer interaction Perform other duties as assigned to support the department and company goals. Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities Skills 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus) High School Diploma or equivalent; college coursework or degree preferred Exceptional written and verbal communication skills Strong interpersonal skills with a customer-first mindset Ability to multitask, prioritize, and manage time effectively in a fast-paced environment Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar) Excellent data entry and documentation skills High emotional intelligence and the ability to remain calm under pressure Strong problem-solving skills and a proactive approach to resolving issues Willingness to learn and adapt to new tools, technologies, and processes A team player who thrives in a collaborative environment This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity A standard 40 hour work week is expected College coursework or degree preferred Company Overview Adorama is the world’s only full-service destination for photo and electronics. It was founded in 1974, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is