Customer Service Associate

MSA - The Safety Company is a purpose-driven company committed to deploying innovation and technology to protect people and assets. They are seeking a Customer Service Associate to input orders, support customers, and ensure a positive customer experience.ResponsibilitiesFulfill order entry transactions following departmental processesAnswer inbound and initiate outbound customer callsBuild knowledge of all major product groups to properly support customer contactsResolve customer issues and inquiries efficiently and effectivelyProcess credit requests, resolve mis-shipments and provide proof of deliveriesProvide customer support while expertly navigating between multiple computer sessionsResolve or investigate adequately before appropriately escalating calls to the next levelSkillsStrong verbal and written communication skillsProficient in active listening to fully understand our customers' needsExcellent computer skills, including Microsoft OfficeExpertise in handling multiple tasks in high-volume, fast-paced work environmentProven ability to approach any change or new situation with a positive attitudeDemonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as neededHigh school diploma or equivalentExperience with Office 365, Salesforce, SAP, EskerExperience in order management systemsAssociates degree1 year of experience in Customer Service and its related tasksSAP Order Management experienceCompany OverviewMSA is a global organization committed to developing, manufacturing, and supplying safety products. It was founded in 1914, and is headquartered in Cranberry, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.msasafety.com/global.



Apply To This Job