Customer Service Associate

ECCO USA, Inc. is seeking a Consumer Customer Service Associate to join their Salem, NH corporate team. The role involves delivering exceptional customer service by addressing inquiries, resolving issues, and building positive relationships to enhance customer satisfaction and loyalty.ResponsibilitiesEnhance the future of ECCO USA by delivering exceptional customer serviceAddress customer inquiries through email and chat promptly and professionallyResolve customer complaints and concerns efficiently while guaranteeing customer satisfactionAssist customers by product details, order placement, and addressing service-related concernsEngage with colleagues and various departments to meet customer requirements and enhance the quality of service providedDemonstrate adaptability, innovation and understanding while addressing customer service concerns and conveying policyProvide “Value Added” ServicePresent various options for order fulfillment or issue resolutionRecommend Suitable alternative productsNotify customers about new product launchesHighlight ongoing promotions and salesCommunicate and coordinate with all internal departments for smooth processing of all transactionsIdentify opportunities for upselling and cross-selling products and services to enhance customer experienceStay updated on company policies, product knowledge, and industry trends to provide accurate information to customersOther duties and/or special projects as assignedSkillsMinimum of one year experience in a customer service roleSuperior organization and follow-up skillsCompetent in reading, writing and speaking EnglishCapable of effectively prioritizing tasks and adapting priorities as circumstances changeDemonstrated capacity to perform under pressure while remaining composed, patient and empathetic when interacting with diverse customersCompany OverviewAt ECCO, we've kept people walking since 1963. ECCO is an iconic brand based on Danish design, quality, and innovative technologies. It was founded in 1963, and is headquartered in Bredebro, South Denmark, DK, with a workforce of 10001+ employees. Its website is https://enter.ecco.com/.



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