Customer Service and Scheduling Manager - Home Health - Remote
**Join careerzynith, a leading provider of innovative healthcare solutions, as we seek an exceptional Customer Service and Scheduling Manager to lead our Home Health team. As a key member of our operations team, you will be responsible for driving exceptional client satisfaction, managing a high-performing team, and ensuring seamless day-to-day branch operations.**
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization dedicated to delivering exceptional healthcare solutions to our clients. With a strong commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of our clients and their families. Our team is passionate about providing personalized care and support, and we are seeking like-minded professionals to join our mission.
**Role Responsibilities**
As a Customer Service and Scheduling Manager at careerzynith, you will be responsible for leading a team of Client Success Coordinators and Recruiters, ensuring exceptional client satisfaction, and driving operational excellence. Your key responsibilities will include:
### Team Management & Leadership
* **Monitor and drive team performance**: You will be responsible for monitoring real-time team performance to drive service level goals and ensure that each team member is meeting their daily, weekly, and monthly tasks.
* **Prepare and provide feedback**: You will prepare reports to assess individual staff performance and accuracy, conduct regular performance evaluations, and provide constructive feedback to maintain a high standard of service delivery.
* **Act as a coach and trainer**: You will act as a coach and trainer to the team, providing guidance and support to help them grow and succeed within the organization.
* **Ensure daily, weekly, and monthly tasks are completed**: You will ensure that each role's daily, weekly, and monthly tasks are completed timely and accurately.
* **Make informed decisions and solve problems**: You will use your knowledge and experience to make informed decisions, solve problems, and suggest process improvements.
### Operational Excellence
* **Serve as subject matter expert**: You will serve as the subject matter expert for all Patient Client Success Coordinator and Recruiter responsibilities and activities.
* **Oversee orientation and training**: You will oversee orientation and training for new team members, including caregiver orientation.
* **Facilitate issue resolution**: You will work with the VP of Operations to facilitate resolution of issues and prepare effective communication of issue resolution to staff.
* **Determine territory recruitment needs**: You will determine territory recruitment needs and achieve recruitment and retention goals.
* **Monitor and analyze key performance indicators**: You will monitor and analyze key performance indicators, implementing strategies to enhance territory efficiency and effectiveness.
* **Adhere to regulatory governing bodies**: You will adhere to all regulatory governing bodies.
### Client Care
* **Participate in on-call rotation**: You will participate in a tri-weekly rotating schedule for the market managers and provide availability to address any emergencies, critical situations, or staffing issues that may arise outside of regular business hours.
* **Act as primary point of contact**: You will act as the primary point of contact for escalated matters and make critical decisions, as necessary.
* **Maintain proactive approach**: You will maintain a proactive approach to address any client concerns or emergencies promptly, ensuring their well-being at all times.
* **Work closely with territory care manager and coordinator**: You will work closely with the territory care manager and coordinator to ensure client satisfaction and provide service recovery where needed.
* **Ensure accurate billing**: You will ensure that all services are billed accurately at the close of every billing cycle.
* **Demonstrate highest standards of customer service**: You will demonstrate the highest standards of customer service delivery on a daily basis.
* **Ensure client scheduling and caregiver matching**: You will ensure that all Clients on service are scheduled and paired with a caregiver that utilizes the Alvita method of caregiver matching.
### Qualifications
* **Industry knowledge**: You will have a strong understanding of healthcare staffing and scheduling needs.
* **Problem-solving**: You will be solutions-oriented with the ability to work independently and make logical decisions.
* **Leadership and motivation**: You will be able to motivate and engage team members to boost morale and exhibit flexibility and adaptability to meet the needs of customers, operational teams, and leadership.
### Pay and Benefits
* **Pay range**: $75,000 - $80,000
* **Benefits**: careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
### How to Apply
If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization dedicated to delivering exceptional healthcare solutions to our clients. With a strong commitment to innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of our clients and their families. Our team is passionate about providing personalized care and support, and we are seeking like-minded professionals to join our mission.
**Role Responsibilities**
As a Customer Service and Scheduling Manager at careerzynith, you will be responsible for leading a team of Client Success Coordinators and Recruiters, ensuring exceptional client satisfaction, and driving operational excellence. Your key responsibilities will include:
### Team Management & Leadership
* **Monitor and drive team performance**: You will be responsible for monitoring real-time team performance to drive service level goals and ensure that each team member is meeting their daily, weekly, and monthly tasks.
* **Prepare and provide feedback**: You will prepare reports to assess individual staff performance and accuracy, conduct regular performance evaluations, and provide constructive feedback to maintain a high standard of service delivery.
* **Act as a coach and trainer**: You will act as a coach and trainer to the team, providing guidance and support to help them grow and succeed within the organization.
* **Ensure daily, weekly, and monthly tasks are completed**: You will ensure that each role's daily, weekly, and monthly tasks are completed timely and accurately.
* **Make informed decisions and solve problems**: You will use your knowledge and experience to make informed decisions, solve problems, and suggest process improvements.
### Operational Excellence
* **Serve as subject matter expert**: You will serve as the subject matter expert for all Patient Client Success Coordinator and Recruiter responsibilities and activities.
* **Oversee orientation and training**: You will oversee orientation and training for new team members, including caregiver orientation.
* **Facilitate issue resolution**: You will work with the VP of Operations to facilitate resolution of issues and prepare effective communication of issue resolution to staff.
* **Determine territory recruitment needs**: You will determine territory recruitment needs and achieve recruitment and retention goals.
* **Monitor and analyze key performance indicators**: You will monitor and analyze key performance indicators, implementing strategies to enhance territory efficiency and effectiveness.
* **Adhere to regulatory governing bodies**: You will adhere to all regulatory governing bodies.
### Client Care
* **Participate in on-call rotation**: You will participate in a tri-weekly rotating schedule for the market managers and provide availability to address any emergencies, critical situations, or staffing issues that may arise outside of regular business hours.
* **Act as primary point of contact**: You will act as the primary point of contact for escalated matters and make critical decisions, as necessary.
* **Maintain proactive approach**: You will maintain a proactive approach to address any client concerns or emergencies promptly, ensuring their well-being at all times.
* **Work closely with territory care manager and coordinator**: You will work closely with the territory care manager and coordinator to ensure client satisfaction and provide service recovery where needed.
* **Ensure accurate billing**: You will ensure that all services are billed accurately at the close of every billing cycle.
* **Demonstrate highest standards of customer service**: You will demonstrate the highest standards of customer service delivery on a daily basis.
* **Ensure client scheduling and caregiver matching**: You will ensure that all Clients on service are scheduled and paired with a caregiver that utilizes the Alvita method of caregiver matching.
### Qualifications
* **Industry knowledge**: You will have a strong understanding of healthcare staffing and scheduling needs.
* **Problem-solving**: You will be solutions-oriented with the ability to work independently and make logical decisions.
* **Leadership and motivation**: You will be able to motivate and engage team members to boost morale and exhibit flexibility and adaptability to meet the needs of customers, operational teams, and leadership.
### Pay and Benefits
* **Pay range**: $75,000 - $80,000
* **Benefits**: careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
### How to Apply
If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply for this job