Customer Service Analyst
Customer Service Analyst position provides exceptional support and training to Pearson Virtual Schools employees and customers. The role involves handling inbound calls, problem-solving issues, and developing expertise in Connexus and other programs.
Requirements
ā¢ Degree in Education, Education Technology, or a related field required
ā¢ Prior experience working within a Pearson Virtual Schools supported school or program
ā¢ Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint)
ā¢ Exceptional phone manners and customer-service skills
ā¢ Clear verbal and written communications
ā¢ Effective and consistent interpersonal skills
ā¢ Positive attitude with a customer-focused approach
ā¢ High degree of adaptability and flexibility
ā¢ Commitment to a regular schedule with hours from 9:00 am EST ā 6:00 pm EST
ā¢ Demonstrated ability to work well in fast-paced environment
ā¢ Ability to multi-task and respond to change
ā¢ Team player track record and commitment to a group-oriented approach
ā¢ Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications)
ā¢ Help Desk queue agent experience is preferred
Benefits
ā¢ To be filled in
Apply Now
Apply Now
Requirements
ā¢ Degree in Education, Education Technology, or a related field required
ā¢ Prior experience working within a Pearson Virtual Schools supported school or program
ā¢ Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint)
ā¢ Exceptional phone manners and customer-service skills
ā¢ Clear verbal and written communications
ā¢ Effective and consistent interpersonal skills
ā¢ Positive attitude with a customer-focused approach
ā¢ High degree of adaptability and flexibility
ā¢ Commitment to a regular schedule with hours from 9:00 am EST ā 6:00 pm EST
ā¢ Demonstrated ability to work well in fast-paced environment
ā¢ Ability to multi-task and respond to change
ā¢ Team player track record and commitment to a group-oriented approach
ā¢ Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications)
ā¢ Help Desk queue agent experience is preferred
Benefits
ā¢ To be filled in
Apply Now
Apply Now