Customer Service Agent (Full-Time & Part-Time) - Join the CarMax Team!
Start your career journey with CarMax as a Customer Service Agent! Enjoy a state-of-the-art and comfortable remote workspace while delivering exceptional customer experiences. Earn a competitive salary and be part of a dynamic team that values growth and development.
Job Summary:
We're seeking a highly skilled Customer Service Agent to join our team in Newark, Delaware. As a key member of our Service Department, you'll provide top-notch support to customers via phone and in-person, ensuring seamless service and repair processes.
Key Responsibilities:
Deliver exceptional customer service, responding promptly and empathetically to customer inquiries and concerns.
Assist Customer Advisors and Service Consultants with customer queries and provide support as needed.
Schedule service appointments, answer basic service department questions, and route customer calls.
Maintain accurate records, file repair orders, and audit sublet invoices.
Collaborate with associates across departments to ensure a smooth customer experience.
Requirements:
Exceptional interpersonal, communication, and customer service skills.
Strong telephone etiquette and active listening skills.
Intermediate computer skills, including spreadsheet knowledge.
Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and development.
Flexible work hours, including nights, weekends, and holidays.
Recognition as a top employer, with a commitment to diversity and inclusion.
About CarMax:
CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We're dedicated to delivering an honest, transparent, and high-integrity experience for our customers. Join our team of over 25,000 associates and be part of a company that's recognized as one of the FORTUNE 100 Best Companies to Work For.
How to Apply:
Ready to start your career journey with CarMax? Apply Now and join our team as a Customer Service Agent!
Apply Now
Job Summary:
We're seeking a highly skilled Customer Service Agent to join our team in Newark, Delaware. As a key member of our Service Department, you'll provide top-notch support to customers via phone and in-person, ensuring seamless service and repair processes.
Key Responsibilities:
Deliver exceptional customer service, responding promptly and empathetically to customer inquiries and concerns.
Assist Customer Advisors and Service Consultants with customer queries and provide support as needed.
Schedule service appointments, answer basic service department questions, and route customer calls.
Maintain accurate records, file repair orders, and audit sublet invoices.
Collaborate with associates across departments to ensure a smooth customer experience.
Requirements:
Exceptional interpersonal, communication, and customer service skills.
Strong telephone etiquette and active listening skills.
Intermediate computer skills, including spreadsheet knowledge.
Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and development.
Flexible work hours, including nights, weekends, and holidays.
Recognition as a top employer, with a commitment to diversity and inclusion.
About CarMax:
CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We're dedicated to delivering an honest, transparent, and high-integrity experience for our customers. Join our team of over 25,000 associates and be part of a company that's recognized as one of the FORTUNE 100 Best Companies to Work For.
How to Apply:
Ready to start your career journey with CarMax? Apply Now and join our team as a Customer Service Agent!
Apply Now