Customer Service Agent
Job Summary
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
Fully Remote - States: GA, PA (excluding Philadelphia), TX, UT
What You'll Do
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
Assist customers with making purchasing decisions
Resolve any customer issues in a timely, upbeat, and friendly manner
Manually place new orders
Field customer questions, concerns & problems
Maintain a thorough working knowledge of the company's products and relay this information to customers
Develop rapport with customers
What You'll Need
High School Diploma or equivalent
One to two years of customer service experience preferred
Strong interpersonal skills
Professional phone etiquette
Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
Exceptional grammar and punctuation
Creative problem solving
Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
Ability to telecommute:
Quiet and distraction-free workspace
Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
Work collaboratively within a supportive team environment
We’re ready to meet you! Come help us achieve our ambitious goals!
Apply Now