Customer service agent
Job Description :
Deliver the best customer service through efficiency and delivering quality on time, every time.
Provide guidance and best practices via multi-channels (phone, email, chat and social media...
Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
Accurately document customer interactions using our Customer Relationship Management software.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Who you are
Candidates should have at least one year experience in a customer service or communications role.
Consistent track record of working independently to complete a high volume of customer cases.
Proficient use of web-based products, MS Office and Client (or a similar CRM system).
Basic Real Estate knowledge is preferred but not required.
You're hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
Self starter : the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems;
we will give you the knowledge you
Last updated : 2024-09-11
Apply Now
Deliver the best customer service through efficiency and delivering quality on time, every time.
Provide guidance and best practices via multi-channels (phone, email, chat and social media...
Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.
Accurately document customer interactions using our Customer Relationship Management software.
Be a specialist on dotloop's product, features and functionality to confidently promote the benefits of being a dotloop user.
Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Who you are
Candidates should have at least one year experience in a customer service or communications role.
Consistent track record of working independently to complete a high volume of customer cases.
Proficient use of web-based products, MS Office and Client (or a similar CRM system).
Basic Real Estate knowledge is preferred but not required.
You're hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.
Self starter : the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems;
we will give you the knowledge you
Last updated : 2024-09-11
Apply Now