Customer Service Agent
Responsibilities for the role:
Handling tickets from start to finish utilizing various tools
Expediting of other agent tickets and following up when necessary
Providing excellent, empathetic, and effective customer service
Can speak up and notify leads of any issues or questions
Ability to handle upwards of 40+ tickets per day
CSAT quality of 95% or higher
Responding to tickets within 4-24 hours for initial and follow up responses
Handling Chats/Phone Calls
Good attendance
Creating SOP's and building efficiencies within work flows
Possible leading of internal projects
Possible second shift opportunities
Possible weekend shift (ie. Wednesday â Sunday)
Requirements for the role:
Knowledge of Zendesk CRM platform, Microsoft Excel, Word, Sharepoint and Outlook
2 years+ of customer service experience - ecommerce experience a plus
Ability to multitask
A natural ability to de- escalate challenging requests/customers
Ability to communicate well verbally and written
Ability to speak and present in larger groups
Strong attention to detail and organizational skills
Strong ability to be proactive
Exceptional time management Skills
Remote work arrangement
Handling tickets from start to finish utilizing various tools
Expediting of other agent tickets and following up when necessary
Providing excellent, empathetic, and effective customer service
Can speak up and notify leads of any issues or questions
Ability to handle upwards of 40+ tickets per day
CSAT quality of 95% or higher
Responding to tickets within 4-24 hours for initial and follow up responses
Handling Chats/Phone Calls
Good attendance
Creating SOP's and building efficiencies within work flows
Possible leading of internal projects
Possible second shift opportunities
Possible weekend shift (ie. Wednesday â Sunday)
Requirements for the role:
Knowledge of Zendesk CRM platform, Microsoft Excel, Word, Sharepoint and Outlook
2 years+ of customer service experience - ecommerce experience a plus
Ability to multitask
A natural ability to de- escalate challenging requests/customers
Ability to communicate well verbally and written
Ability to speak and present in larger groups
Strong attention to detail and organizational skills
Strong ability to be proactive
Exceptional time management Skills
Remote work arrangement