Customer Service Advisor
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AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.
Customer Service Advisor Job Responsibilities
Ā Handle inbound sales, customer service, billing and repair issues.
Ā Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
Ā Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
Ā Follow guidelines set up for proper call handling processes and procedures.
Ā Achieve quality metrics through Quality Assurance guidelines.
Ā Make outbound calls to customers to help gather information as necessary to resolve issues.
Ā Sell residential product offerings to inbound callers while following correct sales procedures.
Ā All other duties as assigned.
Requirements
Ā Candidates must be a proven customer support professional with at least two years of call center experience.
Ā Must also possess a high level of energy and motivation.
Ā Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
Ā Telecommunications experience is a plus.
Ā Must have a high school diploma.
Ā Spanish speaking preferred
Benefits
Ā We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
Apply Now
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.
Customer Service Advisor Job Responsibilities
Ā Handle inbound sales, customer service, billing and repair issues.
Ā Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
Ā Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
Ā Follow guidelines set up for proper call handling processes and procedures.
Ā Achieve quality metrics through Quality Assurance guidelines.
Ā Make outbound calls to customers to help gather information as necessary to resolve issues.
Ā Sell residential product offerings to inbound callers while following correct sales procedures.
Ā All other duties as assigned.
Requirements
Ā Candidates must be a proven customer support professional with at least two years of call center experience.
Ā Must also possess a high level of energy and motivation.
Ā Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
Ā Telecommunications experience is a plus.
Ā Must have a high school diploma.
Ā Spanish speaking preferred
Benefits
Ā We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
Apply Now