Customer Service Advisor

Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide. They are seeking a Customer Service Advisor to be the first point of contact for individuals and organizations engaging with Intealth's services, supporting international medical graduates and assisting users of their verification repository. Responsibilities Support applicants through the EPIC and Certification process Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service Interpret and explain complex policies and procedures in a clear and concise manner Partner with internal teams to ensure first-call resolution and clear communication Guide applicants through billing, fee inquiries, and troubleshooting within the online portal De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions Use sound judgment to determine when cases should be escalated Skills Bachelor's degree or equivalent experience required 1-5 years of professional customer service experience Proven ability to quickly learn and apply complex information Strong problem-solving and multitasking skills Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously Benefits Robust Medical, Dental & Vision from top providers 12% Employer Contribution to your 403(b) Tuition Reimbursement & Wellness Program Generous PTO Company Overview Intealth is a nonprofit organization that offers services that enhance and support the education and training of health care professionals. It was founded in undefined, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is