Customer Service

Santa Monica Seafood is seeking a Customer Service representative for their Denver location, providing timely and professional support to customers. The role involves processing orders, handling customer inquiries, and ensuring effective communication across various channels.ResponsibilitiesProcess all incoming order via phone or e-mailProcure customer orders via phone or emailProcess orders as instructed by sales teamDirectly handle and be responsible for House Accounts, as directed by Sales ManagerContact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service levelPerform data entry duties as directed by Manager and/or VP SalesCover sales reps vacations (Customer call) as directed by ManagerAssist with other department duties, as directed by ManagerMake customer end user visits with sales reps and Manager as needed and directedSkillsProvides timely, accurate, and professional support to customers by responding to inquiries, issues, and processing requests across multiple communication channelsProcesses orders received by telephone, personally from customer or company employee, by entering the details of the orders into the order entry platformInforms customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer by telephoneEnters data into system, to determine total cost for customerMay check inventory control and notify stock control departments of orders that would deplete stockMay compute price, and shipping chargesMay receive and check customer complaintsMay confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipmentsMay compile statistics and prepare various reports for managementProcess all incoming order via phone or e-mailProcure customer orders via phone or emailProcess orders as instructed by sales teamDirectly handle and be responsible for House Accounts, as directed by Sales ManagerContact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service levelPerform data entry duties as directed by Manager and/or VP SalesCover sales reps vacations (Customer call) as directed by ManagerAssist with other department duties, as directed by ManagerMake customer end user visits with sales reps and Manager as needed and directedAbility to work a flexible schedule including weekends and holidays depending on demandsMust speak, read and write fluent SpanishComputer skills-Outlook, Excel, and WordHigh school diploma or GEDBenefitsMedical, Dental, Vision, Life, AD&D, Supplemental Life & Pet Insurance.401k, EAPVacation & Sick TimeCompany OverviewSanta Monica Seafood is a full-service fresh and frozen seafood processor and distributor. It was founded in 1939, and is headquartered in Rancho Dominguez, California, USA, with a workforce of 501-1000 employees. Its website is http://www.santamonicaseafood.com/.



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