Customer Retention Lead
Job Description:
• Act as the primary point of contact for a portfolio of customers post-onboarding
• Partner closely with customers to apply Flagship to real inventory and planning decisions
• Own day-to-day customer support requests, triaging and resolving issues with speed, clarity, and empathy
• Proactively educate customers on new features, product improvements, and best practices
• Gather structured customer feedback and work closely with Product, Engineering, and Data Science to influence roadmap decisions
• Design creative solutions and workarounds when customer needs extend beyond current product capabilities
• Lead renewal and expansion conversations—ensuring customers clearly understand and experience the value we deliver
• Monitor customer health and satisfaction, identifying risks early and taking action to mitigate them
Requirements:
• 5–10 years of inventory planning experience
• Familiarity with inventory planning or forecasting software
• A genuine desire to work directly with customers
• Zero aversion to hands-on work
• Strong triage skills
• A pattern-recognizer mindset
• Builder mentality
• Comfort operating independently with minimal direction
• Clear, confident communicator
• Thrives in ambiguity and fast-paced environments
• Experience working at a planning software (not necessary but nice to have)
• Experience working in a customer facing role (not necessary but nice to have)
• Worked previously at a ecommerce-focused appeal or accessories brand (not necessary but nice to have)
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
Apply Now
Apply Now
• Act as the primary point of contact for a portfolio of customers post-onboarding
• Partner closely with customers to apply Flagship to real inventory and planning decisions
• Own day-to-day customer support requests, triaging and resolving issues with speed, clarity, and empathy
• Proactively educate customers on new features, product improvements, and best practices
• Gather structured customer feedback and work closely with Product, Engineering, and Data Science to influence roadmap decisions
• Design creative solutions and workarounds when customer needs extend beyond current product capabilities
• Lead renewal and expansion conversations—ensuring customers clearly understand and experience the value we deliver
• Monitor customer health and satisfaction, identifying risks early and taking action to mitigate them
Requirements:
• 5–10 years of inventory planning experience
• Familiarity with inventory planning or forecasting software
• A genuine desire to work directly with customers
• Zero aversion to hands-on work
• Strong triage skills
• A pattern-recognizer mindset
• Builder mentality
• Comfort operating independently with minimal direction
• Clear, confident communicator
• Thrives in ambiguity and fast-paced environments
• Experience working at a planning software (not necessary but nice to have)
• Experience working in a customer facing role (not necessary but nice to have)
• Worked previously at a ecommerce-focused appeal or accessories brand (not necessary but nice to have)
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
Apply Now
Apply Now